首页
登录
职称英语
When difficult people express themselves orally, they generally want at leas
When difficult people express themselves orally, they generally want at leas
游客
2024-08-19
46
管理
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
[br]
选项
答案
Suggestions/Tips/Advice
解析
从表格右边的内容可知,其主要表达的都是如何倾听和理解别人的方法,故该处答案可以概括为Suggestions/Tips/Advice。
转载请注明原文地址:http://tihaiku.com/zcyy/3726640.html
相关试题推荐
Howmanypeoplehavejumpedintothewater?[originaltext]Rescuersaresearching
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleas
Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleas
Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleas
After1945,theUSgovernmentbuiltmanynewroadsandhighways.Peoplemove
随机试题
Whichwriterofthefollowingpresentsthetranscendentalisminhisorherworks
Athousandmilesnolongermeanmuchtoustodayformodernjetscaneasilyget
Motivationis"thedrivingforcewithinindividualsthatimpelsthemtoacti
[originaltext]MySpace,thesocialnetworkingwebsite,isdifferentfromoth
1.题目:《扮演好自己角色》片段教学 2.内容: 每个人在这个世界上都会有很
A.维生素B B.维生素E C.维生素A D.维生素C E.维生素K遇L
关于建筑保温综合处理的原则,下列哪项说法不正确?( )A.适当增加向阳面窗户面
下列哪种沟通形式不属于非语言性沟通( )A.面部表情 B.手势 C.身体运
如果触酶试验阳性、凝固酶阴性,新生霉素敏感,可以初步判断该菌为A:金黄色葡萄球菌
下列立体图形是立方体中挖出上下两个圆锥体后形成,如果从任意面剖开,以下哪个不可能
最新回复
(
0
)