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December 10th, 2006 Dear Sirs, I know that your company has a reputation
December 10th, 2006 Dear Sirs, I know that your company has a reputation
游客
2024-07-25
34
管理
问题
December 10th, 2006
Dear Sirs,
I know that your company has a reputation(声誉)for quality products and fairness toward its customers. Therefore, I’m writing to ask for a replacement for a lawn mower(割草机).
I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I’m enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty(保修期). So far, I have had the engine repaired four times.
Now the engine has broken down again.
I have already spent more than $300 on repairs, and I am beginning to seriously question the quality of your mowers.
I am requesting that you replace this mower with a new one.
I hope that you will live up to your reputation of the good customer service that has made your business successful.
Faithfully,
Rod Green
Letter of Complaint
Purpose of the letter: requesting a【46】for a lawn mower
Time of purchase: about【47】ago
Trouble with the machine:【48】
Times of repairs so far:【49】
Money spent on repairs: more than【50】 [br]
选项
答案
the engine failed
解析
短文第三段第一句:“A month after I bought the lawn mower, the engine failed, …”
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