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December 10th, 2010 Dear Sirs, I know that your company has a reputation (声
December 10th, 2010 Dear Sirs, I know that your company has a reputation (声
游客
2024-07-12
57
管理
问题
December 10th, 2010
Dear Sirs,
I know that your company has a reputation (声誉) for quality products and fairness toward its customers. Therefore, I’ m writing to ask for a replacement for a lawn mower(割草机).
I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I’ m enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty (保修期). So far, I have had the engine repaired four times.
Now the engine has broken down again.
I have already spent more than $ 300 on repairs, and I am beginning to seriously question the quality of your mowers.
I am requesting that you replace this mower with a new one.
I hope that you will live up to your reputation of the good customer service that has made your business successful.
Faithfully,
Rod Green
A Letter of Complaint
Purpose of the letter: requesting a【R1】________for a lawn mower
Time of purchase: about【R2】________ago
Trouble with the machine: 【R3】________
Times of repairs so far: 【R4】________
Money spent on repairs: more than【R5】________ [br] 【R1】
选项
答案
replacement
解析
由题干中的提示词a lawn mower锁定信息在第一段第二句I’m writing to ask for a replacement for a lawn mower。阅读该句可知,该信函的目的是要求换一台割草机,故答案为replacement。
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