2. 职称英语
  3. This part is to test your ability to do practical writing. You are required to w

This part is to test your ability to do practical writing. You are required to w

游客2024-07-10  23
问题 This part is to test your ability to do practical writing. You are required to write a letter of complaint according to the following information given in Chinese. Remember to do the task on the Translation / Composition Sheet.
说明：请以王华的名义向商店经理写一封投诉信。内容如下：
投诉人；王华
投诉对象：第一百货公司
投诉商品：SQ200手机
投诉原因，不能拍照，不能收发短信等等
投诉要求：退货或更换
提出希望：及早回复
写信日期：2008年12月21日
注意信函格式!
选项
答案                                                                   Dec. 21st, 2008
Dear Manager,
    I am writing to complain about the SQ200 cell phone I bought last week in your shop--the First Department Store.
    I guess that something has gone wrong
解析     本文为投诉信。投诉信为正式商业信函的一种，应符合书信的基本格式，包括：日期、称呼、正文，客套结束语和署名等。要特别注意在投诉信里交待清楚所要投诉的问题及提出解决办法。另外在语气上要适度表现出自己的失望或气愤，以引起对方的重视。
    投诉信的常用表达：
①表示失望或气愤：
    At your prices, I expect top quality.
    I am really annoyed at this.
    As you will realize, I was extremely upset to discover all this.
②要求赔尝、退货或理换：
    I want compensation for the loss of.... which were obviously of great value to me.
    I am returning.., with this letter / by a separate post and look forward to receiving a full refund of...
③内含发票：
    I also enclose the receipt.
    Enclosed please find the receipt.
④希望尽快得到回复：
    I am looking forward to your early reply.
    Your early reply will be well appreciated.
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