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[originaltext]M: Thank you for calling Saks Fifth Avenue Department Store. How
[originaltext]M: Thank you for calling Saks Fifth Avenue Department Store. How
游客
2024-04-01
36
管理
问题
M: Thank you for calling Saks Fifth Avenue Department Store. How can I be of assistance to you today?
W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did but for a much lower price.
M: Yes. Our anniversary sales started on Monday. We do offer price adjustments within seven days of purchase to ensure our customer satisfaction. You said you did the purchase here this past weekend?
W: Yes. I was shopping in your store last Sunday afternoon.
M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference if you wish. Otherwise we can send a gift card by mail if you prefer.
W: Crediting my account would be wonderful. Thank you. Now that you mention there’s a sale going on, I do remember a dress I quite liked when I was in the shop on Sunday. Is it on offer as well?
M: Yes, ma’am. All the new arrivals are fifteen to twenty percent off. In addition to the sale, we’re running a promotion for complimentary tailoring if you need it.
W: That’s good news. The dress really caught my eye but I did have some concerns about the length. How long will the alterations take?
M: Our tailoring department guarantees alterations to be completed within five working days. If you’d like I can set one aside for you. If you’re able to come this afternoon, you can give your name to the sales manager and they will be able to assist you.
Questions 5 to 8 are based on the conversation you have just heard.
5. What do we learn about Saks Department Store?
6. What does the man say Saks Department Store offers?
7. What does the woman want the store to do to address the price difference?
8. What is the service Saks Department Store offers in addition to the promotion sale?
选项
A、Mail a gift card to her.
B、Allow her to buy on credit.
C、Credit it to her account.
D、Give her some coupons.
答案
C
解析
对话中,男士给出了两个补偿方案,如果女士在该百货商店有自己的账户的话,可以直接把差价存入女士账户,或者给女士邮寄礼品卡,而女士选择了直接将钱存入她的账户。因此答案为C)。
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