首页
登录
职称英语
[originaltext]M: Who do you think will make better service people?W: Should be
[originaltext]M: Who do you think will make better service people?W: Should be
游客
2024-03-01
45
管理
问题
M: Who do you think will make better service people?
W: Should be those people who appear friendly in a job interview.
M: Not necessarily, just as it’s false to think that talkative people make better sales representatives than quieter, more thoughtful people.
W: But being friendly is very important to being a better service man.
M: You know in an employment interview, many people can be whomever they think you want for the job. Even if you’ve hired many, many people, you can be fooled. A true service personality is not something you can directly observe or quickly detect.
W: Then, who should be the people that you will hire?
M: Not all customer service jobs are the same. Someone at a discount store may share some characteristics with a man in a special service unit of a firm that constructs nuclear power plants. But people in both jobs will likely have distinct characteristics that make them ideally suited for one or the other position.
W: Then what kind of personality will be suited to a particular job?
M: Well, first you need to understand what the job truly requires.
W: How do you do that?
M: You analyze the job. Determine the fundamental skills it takes to perform it well.
W: What are some of these skills?
M: Such skills include: analytic, creative, computational, interpersonal, project management, conflict resolution, negotiating, and time management.
W: You mean that I can find some skills’?
M: Yes. If you assign yourself the task, you can probably identify many of the true skills that lie within a particular job.
W: What is the advantage of it?
M: When you match a job’s skill characteristics to a person, you vastly increase the chances for a successful hire.
选项
A、Determine the characteristics of the job.
B、Determine the basic skills the job requires.
C、Understand the nature of the job.
D、Understand the management of the job.
答案
B
解析
转载请注明原文地址:http://tihaiku.com/zcyy/3495892.html
相关试题推荐
[originaltext]AlthoughAmericaisahugecountry,travelingisveryquicka
[originaltext]AlthoughAmericaisahugecountry,travelingisveryquicka
[originaltext]AlthoughAmericaisahugecountry,travelingisveryquicka
[originaltext]AlthoughAmericaisahugecountry,travelingisveryquicka
[originaltext]W:Hey,Tom.What’sup?Whereareyouoffto?M:I’monmywayto
[originaltext]W:Hey,Tom.What’sup?Whereareyouoffto?M:I’monmywayto
[originaltext]W:Hey,Tom.What’sup?Whereareyouoffto?M:I’monmywayto
[originaltext]W:DoctorThomas?ThisisKeithBradleyfromTheDailyNews.I’d
【B1】[br]【B9】[originaltext]Throughouthistorymanhaschangedhisphysical
【B1】[br]【B8】[originaltext]Throughouthistorymanhaschangedhisphysical
随机试题
•Readthetextbelowabouthowtoorderproducts.•Inmostofthelines41—52th
[originaltext]Acommonchallengeformanyteachersiskeepingtheirstudents
Isendyoumybestwishes______thishappyoccasion.A、inB、byC、onD、withC本题考查固定
[originaltext]Ann:Ben!Youcan’tparkhere!There’sadoubleyellowline
Lastyear’seconomyintheUnitedStatesshouldhavewontheOscarforbest
下列有关急性脊髓炎的描述哪项正确A.脊髓休克期可表现为上运动神经元瘫痪 B.均
(2020年真题)下列统计量中,用于测度数据集中趋势的是()A.标准差
单位存款人申请变更预留银行印章,由法定代表人直接办理,不得授权他人。()
下列选项中的(),应划为第三类防雷建筑物。A、在平均雷暴日大于15天/年
下列知识产权法保护对象中,属于专利法保护对象的是( )。 A.施工企业研发
最新回复
(
0
)