首页
登录
职称英语
[originaltext] W: Hello, Mr. Brown. I was expecting your call. My secretary t
[originaltext] W: Hello, Mr. Brown. I was expecting your call. My secretary t
游客
2024-01-23
59
管理
问题
W: Hello, Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table. Is that right?
M: No, no. The table is fine. The problem is the chairs.
W: Oh, the chairs. So what exactly is the issue?
M: Well, put simply, these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.
W: Oh, I see. I’m looking through my files now, and I see that the delivery was this morning. Is that correct?
M: Yes.
W: Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
M: Sure. These have a flat back with a rounded top and are very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.
W: Right, of course. It says here you purchased the Arlington table and four Milano chairs. As you said, there must have been some confusion with the order. I’m terribly sorry. We will send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be okay, Mr. Brown?
M: Yes, that would be great. Thank you.
W: Good. Did everything else you ordered from us arrive okay?
M: Yes, I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa... Yes, we haven’t noticed anything else wrong or missing. But if we do, we will certainly let you know.
W: Okay, great. Once again, I’m sorry for the confusion and trouble caused.
Questions 12 to 15 are based on the conversation you have just heard.
12. Why did the man call the woman?
13. What did the woman ask the man to do?
14. What did the woman promise to do for the man?
15. What did the woman do at the end of the conversation?
选项
A、Correct their mistake.
B、Improve their service.
C、Apologize to his wife.
D、Give the money back.
答案
A
解析
细节推断题。对话中,女士意识到发错货后,告知男士会派出车辆进行退换,并询问明早9点是否可以。由此可知,女士会纠正他们的错误,帮男士退换货物。
转载请注明原文地址:http://tihaiku.com/zcyy/3388500.html
相关试题推荐
[originaltext]Doyouknowwhereamulecomesfrom?Itisthechildofadon
[originaltext]Doyouknowwhereamulecomesfrom?Itisthechildofadon
[originaltext]KatherinelovedFacebook.WithFacebookshecouldstayconnec
[originaltext]KatherinelovedFacebook.WithFacebookshecouldstayconnec
[originaltext]Wildcarrotsprobablyevolvedwiththeotherfloweringplants
[originaltext]Wildcarrotsprobablyevolvedwiththeotherfloweringplants
[originaltext]Doyouknowwhereamulecomesfrom?Itisthechildofadon
[originaltext]Doyouknowwhereamulecomesfrom?Itisthechildofadon
[originaltext]Doyouknowwhereamulecomesfrom?Itisthechildofadon
[originaltext]KatherinelovedFacebook.WithFacebookshecouldstayconnec
随机试题
Theimportanceandfocusoftheinterviewingtheworkoftheprintandbroa
Thirty-nineStepsisoneofthemostexcitingfilms__________directedbyAlfred
Thegeographicallocationofacountryanditsphysical【C1】______areveryimpor
Somepeoplebelievethatyouhavetobeaspecialkindofpersontosellap
Thepointoffactoryfarmingischeapmeat,madepossiblebyconfininglarge
东汉前期具有怀疑和批判精神的散文作家是()。A.桓谭 B.王充 C.王符
手套和袜套样感觉障碍提示病变在A、周围神经末梢 B、单神经根 C、脊髓
“十一”黄金周,小王出游时购买了20元的旅游保险金。对小王而言,这种购买保险的行
儿童在早期生活中,除亲子关系之外在同龄伙伴中建立的社会关系属于() A.同伴
( )是企业为获得政府资金支持、财政专项资金支持、国际金融组织或者外国政府贷款而
最新回复
(
0
)