[originaltext]W: Hello, Sam. This is Paula Hanson. Sorry to bother you, but I’m

W: Hello, Sam. This is Paula Hanson. Sorry to bother you, but I’m having a small problem I thought you might be able to help me with.
M: Sure, Paula. What’s up?
W: Well, you know Sarah and I moved into an off-campus apartment in the fall. The dishwasher broke down, so we reported it to Ms. Comers, the owner. She said she’d take care of it, but a month went by and nothing happened.
M: Did you get back in touch with her?
W: I got a repairperson to give me an estimate, and then I sent it to her. When I didn’t hear from her, I had the repair done. And I deducted the cost from the rent check.
M: So what’s the problem?
W: She called here. Very Angry. She said she could have gotten the repair done for less money.
Now, she’s threatening to force us to leave for not paying the full rent.
M: Hold on, Paula. It does sound pretty serious. But I’m sure you can all sit down and work this out.
W: Well, you’re over at the law school. So, I wondered if you would mind coming with Sarah and me when we go to talk with Ms. Corners. We’re supposed to meet with her tomorrow night at eight.
M: Sure. I’ll be glad to help you straighten things out. Why don’t I stop by about 7:30?
W: Thanks, Sam. You are our lifesaver.
12. What did Ms. Corners do when she knew the dishwasher broke down?
13. What is Paula’s problem?
14. Why is Ms. Corners angry?
15. Why does Paula think Sam can help her?