首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important If
[originaltext] The way to complain is to act business-like and important If
游客
2024-01-20
56
管理
问题
The way to complain is to act business-like and important If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.
答案
C
解析
短文开头处说,如果在饭店里侍应生上错了菜,就要坚决并礼貌地要求见经理。所以答案为C。应抓住关键词polite,firm和manager,选项只不过将两个形容词换成了副词。A中的head waiter、B中的discount原文中均未提及;D中的ask the name虽在文中提到,但上下文指的是问经理的姓名,而非侍应生的姓名。
转载请注明原文地址:http://tihaiku.com/zcyy/3379747.html
相关试题推荐
[originaltext]ThecoastofCanada’sNewfoundlandiscommonlycalled"IcebergAl
[originaltext]OnonerecentmorningintheAmericanstateofUtah,2-year-oldt
[originaltext]Askayoungchild"Howwasschooltoday?"andyou’relikelytohe
[originaltext]M:I’mnevergoingtoshopatSunFashionShopagain!W:It’snot
[originaltext]TheUnitedStateshasalonghistoryofmakingwhiskey-akindof
[originaltext]Hometheatershavethetendencytoreplacetheroleofcinemain
[originaltext]Kidsthesedaysallthetimeareobsessedwithallthosevideoga
[originaltext]M:So,Doron,whatdidyoudolastValentine’sDay?W:LastValen
[originaltext]M:Hi,thisisPaulfromEngland.Firstquestionis:Doyougive
[originaltext]TheWomen’sWorldCupfinalmatchbetweentheUSandJapansetal
随机试题
UnlikethecarefullyweightedandplannedcompositionsofDante,Goe
Healthfoodisageneraltermappliedtoallkindsoffoodsthatareconside
OnLivingintheCollegeTown1.大学城越建越多,越建越大2.有些人喜欢大学城的生活,有些人不喜欢3.我的看法Inr
PowerPoint工作窗口由()组成。A.标题栏 B.菜单栏 C.状态栏
关于自动扶梯设计的下述表述中,哪一条是不恰当的?( )A.自动扶梯宜上、下行或
患儿内斜视,眼球外转明显受限,试图内转时睑裂变窄。最可能的诊断是A.共同性内斜视
专属于体格检查中的道德要求的是()A.全面系统、听诉耐心 B.关心体贴
患儿,男,5岁,右颌下肿痛3天,灼热,皮色微红,伴恶寒发热,纳呆,舌红苔薄黄,脉
表现出“精力旺盛、表里如一、刚强、易感情用事”特征的气质类型是()A.胆汁质
糖尿病酮症酸中毒首先静脉滴注的药物是 A.碳酸氢钠 B.甘露醇 C.胰岛素
最新回复
(
0
)