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  3. You booked a holiday with a travel agency but the tour did not live up to yo

You booked a holiday with a travel agency but the tour did not live up to yo

游客2024-01-09  36
问题     You booked a holiday with a travel agency but the tour did not live up to your expectations. Write a letter to the agency. In your letter
    • explain what you expected on your holiday
    • describe the problem
    • explain why you want the travel agency to do.
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答案     Dear Mr. Jackson,
    I am writing this letter to complain about the service provided by one of your employees, Jenny Chang. I booked a holiday in Sydney for a total cost of $ 2,000, but the whole trip turned out to be a disappointing and devastating experience.
    On February 13, 2006 I talked to Mrs. Jenny, Chang and reminded her of some special requirements I had, including a double room in a four-star hotel, ten main places of interest and so forth. Your tour operator confirmed that these would be surely arranged.
    Unfortunately, these requirements were not met. The four-star hotel is in fact a three-star hotel, and the room service was below the average. The so-called double room was cramped and caused considerable discomfort. The guide took us to six places of interest (instead of ten, as suggested in the contract) and, some famous tourism sites were not on our itinerary.
    Since you undertook to book a holiday in accordance with my requirements and your tour operator assured me that all my requirements would be met, I must hold you responsible for my disappointment. Unless you offer reasonable compensation or take any action to protect your reputation, I will have to turn to the legal consulting service provided by the city council.
    Yours sincerely
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