首页
登录
职称英语
When a consumer finds that his purchase has a fault in it, what is the first thi
When a consumer finds that his purchase has a fault in it, what is the first thi
游客
2023-11-23
47
管理
问题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do? [br]
When a consumer finds that an item she or he bought is faulty or in some other way does not meet the standard of the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In goner-al, the "higher up" the consumer takes his or her com-plaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can, demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’rights.
选项
A、How to settle the consumer’s complaint about a faulty item.
B、How to make an effective complaint about a faulty item.
C、How to avoid buying a faulty item.
D、How to deal with complaints from consumers.
答案
B
解析
根据录音内容归纳,这篇文章是教消费者在遇到商品质量问题时应该怎样申诉。因此,答案应为Bo
转载请注明原文地址:http://tihaiku.com/zcyy/3211027.html
相关试题推荐
TheConsumerPriceIndex(CPI)isameasureoftheaveragechangeovertime
TheConsumerPriceIndex(CPI)isameasureoftheaveragechangeovertime
TheConsumerPriceIndex(CPI)isameasureoftheaveragechangeovertime
TheConsumerPriceIndex(CPI)isameasureoftheaveragechangeovertime
TheConsumerPriceIndex(CPI)isameasureoftheaveragechangeovertime
目前,对各种消费的需求量已大大增加。Thereisabigincreaseindemandforallkindsofconsumergo
PASSAGETWO[br]InParagraph3,intheline"...itsconsumershavereapedthel
In1998consumerscouldpurchasevirtuallyanythingovertheInternet.Books
In1998consumerscouldpurchasevirtuallyanythingovertheInternet.Books
Aquestionthathealthconsciousconsumersmayaskwhenbuyingproduceisw
随机试题
Intoday’srapidlychangingeconomy,opportunities______forthosewhoaremotiva
Thefactoryoperated()untiltheorderwasfilled.A、attimesB、totheminuteC、d
Onceasourceof【B1】______businessactivity,Japan’skaraokeindustryhass
慢性肾功能衰竭患者易发生感染,主要原因为A.尿毒症毒素引起骨髓抑制 B.贫血
药品的国际非专利名称的缩写为A.INNB.IENC.INMD.IMNE.IMM
A.1.61℃和99.55℃ B.-1.61℃和99.55℃ C.1.61℃
公开招标和邀请招标的特殊规定包括()。A、如果招标文件没有不合理条款、招标公告时
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性。( )
郑某是房屋所有人,与国苏公司签订合同,由国苏公司给自己安装空调。国苏公司指派自己
建筑物门窗的安装必须牢固。在砌体上安装门窗严禁采用( )固定。A.钻孔 B.
最新回复
(
0
)