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According to the man, the computer had problems EXCEPT that [br] [originaltext]
According to the man, the computer had problems EXCEPT that [br] [originaltext]
游客
2023-11-08
66
管理
问题
According to the man, the computer had problems EXCEPT that [br]
M: Good morning. I purchased a computer from your company last month. Unfortunately, I’m not satisfied with my new computer. I’m having a lot of problems.
W: What seems to be the problem?
M:(4)I’m having problems with my Internet connection, as well as repeated crashes when I try to run my word-processing software.
W:(7)Did you read the instructions that came with the computer?
M:(7)Well, yes. But the FAQ section was no help.
W: What happened exactly?
M: Well,(4)I think the modem is broken. I’d like a replacement.
W: How did you try to connect to the Internet?
M: What do you mean? I just tried. What kind of question is that?!
W: I understand you’re upset, sir. I’m just trying to understand the problem.(5)I’m afraid it’s not our policy to replace computers because of minor problems.
M: I bought this computer with the software pre-loaded. I haven’t touched anything.
W: We’re sorry that you’ve had a problem with this computer.(6)(7)Could you bring in your computer? 1 promise you we’ll check the settings and get it back to you immediately.
M: OK, that will work for me.
W: Is there anything else I need to know about this that I haven’t thought to ask?
M: No, I’d just like to be able to use my computer to connect to the Internet.
W: We’ll do our best to get your computer working as soon as possible.
选项
A、The man had turned to the FAQ section but in vain.
B、The man hadn’t changed the computer’s initial state.
C、The man had read computer instructions before.
D、The man brought in the computer with him for replacement.
答案
D
解析
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