首页
登录
职称英语
Why does the woman suggest that the man change his reservation date? [br] [orig
Why does the woman suggest that the man change his reservation date? [br] [orig
游客
2023-11-02
41
管理
问题
Why does the woman suggest that the man change his reservation date? [br]
W: Good afternoon, Pingpang Hotel. May I help you?
M: Yes, I’d like to make a reservation, please.
W: Certainly, sir. Which date would that be?
M: From the 27th until the 29th of June.
W: Could you hold on a moment, please? I’ll check our reservation record... Thank you for waiting, sir. I’m afraid our hotel is fully booked on June 27th. Is it possible for you to change your reservation date? How about from the 28th to the 30th of June?
M: No, that’s impossible. That date is my anniversary. I want to give my wife a surprise and celebrate it at the hotel.
W: Well, we might have cancellations. Could you call us again closer to the date?
M: Sure, but if you have any cancellations, could you let me know as soon as possible?
W: I’m very sorry, sir. But we are unable to do that. We would appreciate it very much if you could call us instead.
M: Well, are you kidding? If that’s the case...
W: We’re very sorry, sir. We hope you understand.
M: OK, I know what you mean. Thank you for nothing.
选项
A、The hotel receptionist is not serious.
B、The hotel’s advice is a great help to him.
C、The hotel’s charge is reasonable.
D、The hotel reservation service is very poor.
答案
D
解析
推断题。男士希望酒店能及时通知退房情况,可工作人员却生硬地用We are unable to…拒绝了。对此,男士很生气,通过Thank you for nothing可以看出他觉得酒店的服务态度差。故D项正确。不同国家的人在表达感情的方式上强烈程度不同。服务行业拒绝要求常常是说I am afraid we cannot…,而客户几乎无一例外以Thank you(very much)结束。另外,不要因为听到男士说are you kidding而误选A。
转载请注明原文地址:http://tihaiku.com/zcyy/3151269.html
相关试题推荐
Whatdoesthepencilcountingexperimentsuggest?[br][originaltext]People
Whatdoesthepencilcountingexperimentsuggest?[br][originaltext]People
Whydoesthewomansuggestthatthemanchangehisreservationdate?[br][orig
Whydoesthewomansuggestthatthemanchangehisreservationdate?[br][orig
WhatisNOTtheeffectproducedbyclimatechangetotheInuit?[originaltext]
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
SuggestopediaI.IntroductionA.Derivedfromsuggestio
随机试题
IntheviewoftheprimatologistSarahBlafferHrdy,theextraordinarysocial
U.S.ratesofdiseaseandsomecancers,【B1】______ofthebreast,areamongth
国外的游客们可以在除上海、北京这些主要的大城市(metropolises)之外的其他地方寻找让人兴奋的中国地道美食(delicacy)。在2010年被联
对胃酸作用叙述,错误的是( )A.可激活胃蛋白酶原,提供其所需的酸性环境;并
建设工程实行施工总承包的,由总承包单位对施工现场的安全生产负总责。()
以下关于厌氧生物处理缺点的叙述中,哪几项不正确?()A.厌氧生物反应器长期停
影响少年儿童品德形成的因素有很多,其中起主导作用的因素是()。 A.环境 B
患某,男,56岁。头晕4年余,加重10余天。现症:头晕已4年有余,间断反复,头晕
患者,女,17岁。心悸、多汗半年。近1月出现多饮、多尿就诊。体检:明显消瘦,双眼
施工进度计划检查的内容包括()。A.实际进度与计划进度的偏差 B.前一次检查
最新回复
(
0
)