首页
登录
职称英语
When difficult people express themselves orally, they generally want at leas
When difficult people express themselves orally, they generally want at leas
游客
2023-10-19
70
管理
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
[br]
选项
答案
hearts/minds
解析
从全文内容来看,当你理解了说话人的意思后,他的心思就被你解开了,故答案是hearts/minds。
转载请注明原文地址:http://tihaiku.com/zcyy/3112074.html
相关试题推荐
Youaredoingaminiresearchprojectonpeople’sdonationtocharity.Thef
PASSAGETHREE[br]Accordingtothepassage,whatcantextinghelppeopletodo?
(1)Twosidesalmostneverchange:Thatyoucanmanipulatepeopleintoself-
(1)Twosidesalmostneverchange:Thatyoucanmanipulatepeopleintoself-
PASSAGETWO[br]What’sthemainideaofParagraph1?Manypeopleareguessinga
PASSAGEONE[br]WhatdidpeoplethinkabouttheWrightbrothers?Theyactedwit
PASSAGETHREE[br]WhatdidLawrencePatihisfindinhis2013studyaboutpeople
【T1】________.InLatinAmerica,peopleexpresstheirhopesthroughthecolor
【T1】________.InLatinAmerica,peopleexpresstheirhopesthroughthecolor
【T1】________.InLatinAmerica,peopleexpresstheirhopesthroughthecolor
随机试题
AreWeReadytoOpen?Emailhasthepotentialasacost-
Would-belanguageteacherseverywherehaveonethingincommon:theyallwan
A、Therewardsfortheleader.B、Thereputationofaleader.C、Theapproachtoac
Languageisanamazingphenomenon.Speech—the【B1】______ofsoundstoconveym
建设面积在()万平方米以下的住宅小区,属于应实行设计方案竞选的城市建筑项目范
成瘾性(addiction)
(),财政部与中国银监会联合印发《金融资产管理公司开展非金融机构不良资产业务管
A.灶心土B.河砂C.米泔水D.蛤粉E.滑石粉能温中和胃、止血、涩肠止泻的辅料是
概算是在()阶段编制的全部建设费用的文件。A.技术设计 B.扩大
家长在生活方面对子女无微不至,在学习上严加管理,一方面是过度保护,包揽生活中的一
最新回复
(
0
)