首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
60
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C11】
选项
答案
were
解析
转载请注明原文地址:http://tihaiku.com/zcyy/3108065.html
相关试题推荐
Doyouownyourapartmentorareyoua________?A、tenantB、customerC、clientD、pr
ActuallyIboughtmycarquiteawhilebeforeyouboughtyours,butyoursseems
Bettyisinnomoodtoaccompanymetothepark.Actuallyshe‘dratherwatchte
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Thereseemstobealarge______betweenpeopleemployedinserviceindustriesand
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
随机试题
Accordingtothepassage,thecreditcardenablesitsownerto______.[br]Fro
SustainableDevelopmentandGlobalization
CultureShockA)BecauseI’velivedinChinaforalongtime,localsofte
[originaltext]Noonecanbelievethattheover-6,300-kilometreGreatWallm
在正式行政组织系统中,绕开常规途径检举揭发行政组织或官员的行为是一种()。A.
下列不属于有源光器件的是()。A.光定向耦合器 B.半导体激光器 C.光纤
函证应收账款时,肯定式询证函经二次发出仍不回复,有可能是()。A:账款已还,不愿
( )是先选择某一中介变量,把各种不同类别或并不同质的素质测评对象进行统一性的
在应对方式问卷(CSQ)中,属于不成熟型的组合形式为()单选A.幻想、合理化
含28种毒性中药的中成药,应严格按说明书使用,含相同毒性成分的中成药应尽量避免联
最新回复
(
0
)