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  3. What should you do when a guest make a complaint? First, take your time and list

What should you do when a guest make a complaint? First, take your time and list

游客2023-09-29  73
问题 What should you do when a guest make a complaint? First, take your time and listen with 【B1】________After the guest expresses his complaint, you can 【B2】________to show you are listening to him and reply in a way like "I understand your problem." or "Thanks a lot for bringing up the matter to us." This will give the guest the 【B3】________that you are supporting him. If you are the person to solve the problem, then 【B4】________to solve it. If you cannot handle it, then 【B5】________ the right person who can solve it. [br] 【B3】
What should you do when a guest make a complaint? First, take your time and listen with full attention. After the guest expresses his complaint, you can repeat it to show you are listening to him and reply in a way like "I understand your problem." or "Thanks a lot for bringing up the matter to us." This will give the guest the impression that you are supporting him. If you are the person to solve the problem, then take proper action to solve it. If you cannot handle it, then inform the right person who can solve it.
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答案 Impression
解析 分析句子结构可知，空格所填词为主句的直接宾语。空格前面为定冠词the，后面是一个由that引导的同位语从句，因此空格处应该填入一个名词或者名词短语。结合录音填入impression。
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