首页
登录
职称英语
[originaltext]W: I know your company was one of the biggest American corporatio
[originaltext]W: I know your company was one of the biggest American corporatio
游客
2023-09-07
48
管理
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply--basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer dervices unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
选项
A、Providing high-quality products for customers.
B、Providing good services for customers.
C、Doing everything you can to please and keep customers.
D、Establishing dialogues with the customers.
答案
C
解析
男士说,成功的客户服务意思就是极尽所能去取悦顾客,留住顾客。所以C正确。
转载请注明原文地址:http://tihaiku.com/zcyy/2994206.html
相关试题推荐
[originaltext]ManychangesaretakingplaceinfoodstyleintheU.S.Amer
[originaltext]Thegamesofaculturecanhelpusunderstandagreatdealab
[originaltext]Thegamesofaculturecanhelpusunderstandagreatdealab
[originaltext]M:Well,now,Mrs.Davis,doyouhaveanyquestionsaboutyourjo
[originaltext]M:Theswitchinthebathroomisbrokenandweneedasocketfor
[originaltext]M:Theswitchinthebathroomisbrokenandweneedasocketfor
[originaltext]M:Theswitchinthebathroomisbrokenandweneedasocketfor
[originaltext]M:Theswitchinthebathroomisbrokenandweneedasocketfor
Thecompanyrequiredthat______(这份合同要在一个月之内完成).thiscontractbefulfilledwit
HissuccessfulnegotiationswiththeAmericans______(帮助他巩固了在政府中的地位).helpedhi
随机试题
Thereasonwhypeopleputonweightatworkisthat[br][originaltext]W:Inth
北京这座将传统文化与现代文明完美融合的城市,具有重要的国际影响力。Beijing,aperfectcombinationoftraditionalc
根据《巴塞尔协议》,以下不属于附属资本的是()A.混合(债务/股票)资本工具
空气的含尘浓度系指单位体积空气中所含的灰尘量,其表示法有()。A.质量浓度
2017年5月20日,甲公司以银行存款200万元(其中包含乙公司已宣告但尚未发放
共用题干 第一篇 TryingtoFindaPartnerOneof
质量委员会通常由企业的()组成。 A.高级管理层的部分成员 B.企业的中层
某大型商业综合体物业单位编制了灭火和应急疏散预案,开展了消防应急疏散预案演练。根
(2014年真题)建筑安装工程检验批主控项目有()。A.对卫生、环境保护有较大
直接影响建设工程项目质量的环境因素,一般包括( )。A.综合环境 B.自然
最新回复
(
0
)