2. 职称英语
  3. [originaltext]W: Good afternoon, Ping Pang Hotel. May I help you?M: Yes, I’d l

[originaltext]W: Good afternoon, Ping Pang Hotel. May I help you?M: Yes, I’d l

游客2023-09-05  50
问题  
W: Good afternoon, Ping Pang Hotel. May I help you?
M: Yes, I’d like to make a reservation, please.
W: Certainly, sir. Which date would that be?
M: From 27th until 29th of June.
W: Could you hold on a moment, please? I’ll check our reservation record...Thank you for waiting, Sir. I’m afraid our hotel is fully booked on June 27th. Is it possible for you to change your reservation date? How about from 28th to 30th of June?
M: No, that’s impossible. That date is my anniversary. I want to give my wife a surprise and celebrate it at the hotel.
W: Well, we might have cancellations. Could you call us again closer to the date?
M: Sure, but if you have any cancellations, could you let me know as soon as possible?
W: I’m very sorry, sir. But we are unable to do that. We would appreciate it very much if you could call us instead.
M: Well, are you kidding? If that’s the case.
W: We’re very sorry, sir. We hope you understand.
M: OK, I know what you mean. Thank you for nothing.
Questions 23 to 25 are based on the conversation you have just heard.
23. Why does the woman suggest that the man change his reservation date?
24. Why does the man respond negatively to the woman’s suggestion?
25. What might the man think of the hotel?
选项 A、The receptionist is not serious.
B、The receptionist’s advice is helpful to him.
C、Its charge is reasonable.
D、Its reservation service is very poor.
答案 D
解析 选项中的receptionist is not serious，charge is reasonable，service is very poor等表明，本题与对酒店服务的评价有关。对话中男士希望酒店能及时通知退房情况，可工作人员却用we are unable to do that拒绝了，通过男士说的Thank you for nothing可以看出，他觉得酒店的预订服务很差，故答案为D)。
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