[originaltext]W: Do you think you can give an exact definition of "management"，

W: Do you think you can give an exact definition of "management"，Mr．Rogers?
M: Management is the process of achieving results through other people．
W: What are the functions of management?
M: There are mainly four．The first is planning．Managers define goals，establish strategy and develop plans to co-ordinate activities．
W: That’s not easy，I think．
M: No．And the second is organizing，which means managers will determine what tasks to be done，who is to do them，how the tasks are to be grouped，who reports to whom，etc．
W: That’s complicated．
M: And the third is leading．It includes motivating subordinates，directing others，selecting the most effective communication channels and resolving conflicts．
W: Do you think the goal of good management is to get rid of conflicts?
M: Actually，we’ve made considerable progress towards overcoming the view that conflict is bad．
W: So you mean conflicts can be good fur an organization?
M: Yes．Conflicts can be used to bring about substantial changes to the existing power structure，current patterns of interaction between people at work，and attitude．
W: That surprises me．
M: The last function controlling means to monitor activities to ensure they are being accomplished as planned，and correct significant deviations．
W: It is said that all managers need to realize that the more they delegate now，the less time will take to accomplish tasks later．Is that true?
M: Right．Without delegation，managers run the risk of being a "doer" rather than a "manager".
W: Can I understand this as "delegation is a ticket to fide free and have others to do your work"?
M: Not exactly．it is rather a means for managers to focus on their true functions，