首页
登录
职称英语
It seems like everyone loves to hate credit card companies, but some firms a
It seems like everyone loves to hate credit card companies, but some firms a
游客
2023-08-28
46
管理
问题
It seems like everyone loves to hate credit card companies, but some firms are more unpopular than others, and the industry as a whole faces a distrusting public. That’s the conclusion of the fourth annual customer satisfaction survey of 11 major card issuers by J.D. Power and Associates, the marketing-information firm. It found that American Express, Discover Card and U.S. Bank scored above-average, while HSBC, Citi Cards and Capital One brought up the rear.
While customers were a bit more satisfied than they were in last year, the number "claiming loyalty" to their card companies "continues to slip as skepticism that card issuers are focused on customers’ best interests remains," J.D. Power states. And that overall improvement in satisfaction was pretty small—up to 714 on a 1,000-point scale, from 705 last year. In other bad news, the number of customers say they "definitely will not switch" their main cards in the next 12 months dropped to 22%, from 30% in 2008 and 25% in 2009. In other words, 78% think they might switch and are considering the trouble and expenses a switch might entail.
Why are customers so down on their card companies? According to the J.D. Power, online consumer conversations about credit cards indicate that many of those consumers perceive their relationships with credit card companies as an ongoing game of "cat and mouse," with each side trying to outsmart the other. Social media discussions regarding credit cards also indicate that many consumers view even CARD Act disclosures with cynicism(嘲讽). The CARD Act, passed last year, prohibits some of the most disliked practices, like applying rate increases to balances built up under older, lower rates. It also required better disclosures of things like how long it would take to retire a card debt with minimum payments.
So if you’re unhappy with your card, should you switch? Maybe, but keep in mind you could face balance-transfer fees as well as disruption to your credit history. Also, remember there is a correct way to improve your satisfaction with the card you already have: keep its use to a minimum and pay off the entire balance every month. And if you’re really unhappy with your card, use the search tool to find a better one. [br] The number of customers say they definitely will not switch their main cards in the following year has ______ compared to that in 2009 and 2008.
选项
答案
decreased g dropped
解析
根据题干中表推断的提示词compared to可判断,空格内应填入一个表示变化的动词。从文中出现的数据可知,“确定不换主卡”的客户数目正在逐渐减少,故填decreased或dropped。
转载请注明原文地址:http://tihaiku.com/zcyy/2964098.html
相关试题推荐
Everyonehasamomentinhistory,whichbelongsparticularlytohim.Itis
Everyonehasamomentinhistory,whichbelongsparticularlytohim.Itis
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".I
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".I
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".I
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".I
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".I
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".I
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".I
Largecompaniesneedawaytoreachthesavingsofthepublicatlarge.The
随机试题
TheplaywrightDavidHenryHwanghasbeeninhighdemandinrecentyears—not
公司内部通知说明:假定你是公司秘书Jane,请以Jane的名义按照下面的格式和内容给本公司所有部门经理写一个内部通知。主题:讨论捐赠食物的计划通
Inthe1880sitwasprovedthatnotwopeoplehaveexactlysame【M1】______fi
2012年8月2日,某厂油罐区的2号汽油罐发生火灾爆炸事故,造成2人死亡、3人轻
被包在肝内格利森(Glisson)系统结缔组织鞘内的管道是A.门静脉、肝动脉和肝
用马克思主义资本循环和周转的原理分析说明这些原理对社会主义建设有哪些现实意义?
抵押物的估价是评估抵押物的现值。银行对抵押物的价值有的可以评估,有的不用评估。(
赵大、赵海、赵洋三人出资设立大海洋有限责任公司。经三人共同协商制定了公司的章程。
(2019年真题)甲公司为增值税一般纳税人,2019年9月进口货物一批,海
(2010年真题)某企业拟投资建设新项目的有关情况如下:项目计算期:建设期为2年
最新回复
(
0
)