首页
登录
职称英语
For this part, you are allowed 30 minutes to write an apology letter to a cu
For this part, you are allowed 30 minutes to write an apology letter to a cu
游客
2023-08-17
46
管理
问题
For this part, you are allowed 30 minutes to write an apology letter to a customer. You should write at least 150 words but no more than 200 words following the outline given below.
一位顾客来信投诉在你们连锁商店买到了次等电视机。请以连锁商店销售经理的身份,给这位顾客写一封道歉信。信中应包含以下内容:
1.确认收到客户的投诉信
2.就公司销售的次品道歉
3.做出赔付的承诺
选项
答案
Dear Sir,
We’ve received your letter of complaint about the TV set you bought on August 8 in one of our chain stores. We are sorry to hear that and want you to know we share your concern.
Consumer satisfaction is most important to us, and we sincerely regret that the TV set you bought from us is inferior. I notice that you have been a loyal customer of our company for many years, so you know that things like this do not happen quite often. We always enforce severe procedures to ensure products sold in our chain stores are of high quality. And the information you gave us about our product has aroused great attention of relevant company officials.
Please return the TV set with packing to us. We will replace it with a new one at once and refund you me freight too.
Again, we apologize for the inconveniences caused.
Yours truly,
Manager of me Sales Department
解析
本文要求写一封信向投诉商品质量问题的顾客表示歉意。文章内容安排如下:
第一段确认收到投诉并表示歉意。
第二段向顾客做解释,强调公司重视顾客满意度和产品质量。
第三段做出调换承诺,并退还运费。
第四段再次表示歉意。
转载请注明原文地址:http://tihaiku.com/zcyy/2935136.html
相关试题推荐
FailureIstheMotherofSuccessDirections:Forthispart,youareallowed30m
OfferingYourSeatDirections:Forthispart,youareallowed30minutestowrit
KeepConnectedwithParentsDirections:Forthispart,youareallowed30minute
LivingwithParentsafterGraduationDirections:Forthispart,youareallowed
Forthispart,youareallowed30minutesto-writeanessayonconcentrationby
Forthispart,youareallowed30minutestowriteanessaybasedonthefollowi
Forthispart,youareallowed30minutestowriteashortessayentitledTheIm
Forthispart,youareallowed30minutestowriteashortessayentitledOnthe
Forthispart,youareallowed30minutestowriteashortessayentitledHowto
Forthispart,youareallowed30minutestowriteanessayentitledTheImporta
随机试题
Readthearticlebelowabouttheimpendingflu.Choosethebestwordtofilleac
传统中医(traditionalChinesemedicine)可以不借助任何仪器给病人治病,堪称奇迹。Itisawonderthatdoctor
建筑起重机械的安全评亻古适用于建筑工程使用的()等建筑起重机械的安全评估。A.
在闭合性喉外伤的基础上如出现颈部皮下气肿,则提示()A.伤口已转为开
某日16时10分,某厂维修班开始进行连接污油池的污油管线维修作业。16时20分,
客户陈先生,系中国行业类500强企业区域负责人,妻子李女士,42岁,为家庭主妇,
心绞痛处理原则
烧伤后有绿脓杆菌感染时,选用的抗生素是A.竣苄青霉素 B.多粘菌素 C.头孢
不宜过量服用、久服的中成药有A.理中丸 B.附子理中丸 C.良附丸 D.小
下列有关职业怀疑的说法中,正确的有( )。A.职业怀疑要求注册会计师质疑相互矛
最新回复
(
0
)