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[originaltext]M: Come in Sharon and take a seat. So, where shall we start? Shou
[originaltext]M: Come in Sharon and take a seat. So, where shall we start? Shou
游客
2023-07-30
57
管理
问题
M: Come in Sharon and take a seat. So, where shall we start? Should we begin with a look at last year?
W: Fine.
M: How do you feel about your work in your first full year in the company?
W: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and 1 don’t mind answering the phones and preparing invoices. Sometimes it’s a bit boring to type long price lists, but someone has to do it.
M: That’s true. Does anything make your job difficult?
W: The computer. To begin with, I was slow because I didn’t know the program, but now I get annoyed when the computer just stops working for no reason. I think the computers are too old for our software and we need some new machines.
M: Is there anything else you would like to change?
W: Let me see. I’d like the manager to issue credit notes without having to ask you first. You’re often away on business and sometimes customers ring up with a complaint. And if we can’t contact you, then we can’t deal with the complaint properly.
M: Yes, but some of our customers always find something wrong and try to get a credit note with every order. You can’t believe everything they say. What about your objectives for the future?
W: Well, I need to get to know the customers better and try to make fewer mistakes. But I think the most important thing is to broaden my product knowledge, so I can help when customers make enquiries.
M: Don’t worry, you’ll learn all that in time.
选项
A、Her aim is to get to know the customers a lot better.
B、Her aim is to make fewer mistakes.
C、Her aim is to learn more about the computer.
D、Her aim is to learn more about the products.
答案
D
解析
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