首页
登录
职称英语
[originaltext] Most reliable companies pay close attention to customers’ mai
[originaltext] Most reliable companies pay close attention to customers’ mai
游客
2023-07-29
60
管理
问题
Most reliable companies pay close attention to customers’ mails, particularly from dissatisfied customers. But writing letters to a company is one thing; getting the company to do what you want is another. And it requires a certain amount of know-how to persuade a manufacturer to repair your broken toaster or to make an adjustment on your mishandled airplane reservation.
First, you must observe certain principles. The most important is that you must deal with a reliable company. If you buy something from a fly-by-night retailer, you have to accept the fact that you have thrown away your money.
Second, if the product carries a warranty, be sure that you understand its terms. The warranty is an insurance policy, and the customer pays for that insurance when he pays for the product. If a product becomes defective a few weeks after the warranty has run out, some companies may make the adjustment, only for the sake of good will.
Third, let the company know in no uncertain terms that you are disgusted with its product or service, more often than not, customers who write in anger sometimes forget to include important information that the company needs in order to correct the situation. If that information is lacking, all the anger in the letter will get you nowhere. On the other hand, a simple, calm, factual and reasoned letter can usually help you to achieve the desired end.
选项
A、Write an angry letter to the company.
B、Make sure that the product carries a warranty.
C、Deal with a reliable company.
D、Get the company to make an adjustment.
答案
C
解析
转载请注明原文地址:http://tihaiku.com/zcyy/2879684.html
相关试题推荐
Almostallcompaniesinvolvedinnewproductionanddevelopmentmust______.[br
[originaltext]Dr.WilliamsinNewYorkcarriedoutastudyofcats,whichh
[originaltext]Acountry’slatitude,ordistancefromtheequator,hasanim
[originaltext]Weallknowthatitispossibleforordinarypeopletomaket
[originaltext]Weallknowthatitispossibleforordinarypeopletomaket
[originaltext]Weallknowthatitispossibleforordinarypeopletomaket
[originaltext]M:Hello.Ineedtotalkwithsomeoneaboutmydriver’slicense.
[originaltext]M:Hello.Ineedtotalkwithsomeoneaboutmydriver’slicense.
[originaltext]M:Hello.Ineedtotalkwithsomeoneaboutmydriver’slicense.
[originaltext]M:Hey,Karen.Lookslikeyougotsomesunthisweekend.W:Yeah,
随机试题
WhencatastrophicfloodshitBangladesh,TNT’semergency-responseteamwasr
WhenwasMr.Wangborn?[br]Ishemarried?Yes,heis.根据文章第四句话"MaritalStatus:ma
WhenLouiseBrownwasbornon25July1978,shekickedoffanera.Thefirst
Thechildwillgetsomewhere______leftuncaredfor.A、ifB、sinceC、offerD、unle
A.骨瘤 B.骨样骨瘤 C.骨软骨瘤 D.骨巨细胞瘤
根据沉降随荷载变化的特征确定单桩竖向抗压极限承载力,对于陡降型Q-S曲线,取其发
某避难间,平面尺寸为30m×10m,东侧和南侧为建筑外墙,西侧和北侧为房间隔墙,
合同复核人员审核合同的内容包括()。A.文本书写是否规范 B.内容是否与审批
患者男,62岁。、缺失,可摘局部义齿初戴后1个月,咀嚼时常咬颊黏膜,下颌舌侧第一
面颊部软组织出血时,若采用压迫止血,应该压迫的动脉是A.上、下唇动脉 B.颌外
最新回复
(
0
)