首页
登录
职称英语
Is the customer always right? The answer, it seems, depends on which country
Is the customer always right? The answer, it seems, depends on which country
游客
2023-07-28
67
管理
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the anarchy(混乱,无秩序) of African bazaars(集市), the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers(零售商) fight to win their share of reduced disposable(可任意使用的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment(称赞) you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. It is a question of expectations. Different nationalities expect different types of service.
Attitudes to service are, of course, affected by employers attitudes to their workers. As American sales and service personnel are heavily reliant(依赖) on commission and tips, they have more incentive(动机) to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and lg hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?" [br] According to the passage, the American restaurant waiter may provide more service than required mainly because______.
选项
A、the American employers demand extra working hours for their workers
B、the American waiters depend greatly on tips from customers
C、it’s a custom of the American society
D、the American waiters believe that customer is always right
答案
B
解析
根据在第四段第二句话“As American sales and service personnel are heavily reliant on commission and tips,they have more incentive to provide more service”:美国的销售和服务人员在很大程度上依赖他们所得的佣金和小费,这促使他们提供更多的服务。故选B)。
转载请注明原文地址:http://tihaiku.com/zcyy/2877288.html
相关试题推荐
______(一个物体是否会浮起)dependsonthedensityofboththeobjectandthewater.Wheth
Wal-MartTriestoFindItsCustomerForallitssucc
Wal-MartTriestoFindItsCustomerForallitssucc
Wal-MartTriestoFindItsCustomerForallitssucc
Wal-MartTriestoFindItsCustomerForallitssucc
Wal-MartTriestoFindItsCustomerForallitssucc
Sincewearesocialbeings,thequalityofourlivesdependsinlargemeasur
Sincewearesocialbeings,thequalityofourlivesdependsinlargemeasur
Sincewearesocialbeings,thequalityofourlivesdependsinlargemeasur
Sincewearesocialbeings,thequalityofourlivesdependsinlargemeasur
随机试题
[originaltext]M:Itdoesn’tmakeanysensetogohomeforspringvacationnow.
[originaltext]M:[5]Lookatalltheequipmenthere.Theymustbeusedforsome
“银发产业”(silverindustry)是一个新名词,是指以老年人为目标客户的产业。Silverindustryisanewtermrefer
心肌梗死后室壁瘤常发生在A.室间隔 B.左房 C.右室 D.心尖部 E.
关于砌筑工程的说法,错误的是( )。A.砌体拆除按招标设计图示尺寸计算的拆除体
转移性骨肿瘤中,下列原发病灶哪种最多见A.乳腺癌 B.前列腺癌 C.肾
王某,70岁,晨练过程中突然昏倒在地,经现场抢救,呼吸、心跳恢复,但意识仍未恢复
开门式灭火器箱的箱门关闭到位后,与四周框面平齐,与箱框之间的间隙均匀平直,不影响
根据DL/T5111-2012《水电水利工程施工监理规范》,监理工程师必须遵守的
男,30岁,右腰部车撞伤2小时入院,诊断为闭合性肾损伤,经保守治疗无效,手术探查
最新回复
(
0
)