首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2023-07-06
73
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、The quality of goods and services has improved.
B、Most people are reducing their consumption.
C、Complaint channels are too limited.
D、Many people don’ t bother to complain.
答案
B
解析
信息明示题。女士问投诉减少是否意味着产品和服务质量已经改善,男士回答说It’s probably due topoor economic situation.Most people are simply buying less,可能是因为经济形势不好,大部分人买的东西少了。故选B。
转载请注明原文地址:http://tihaiku.com/zcyy/2812933.html
相关试题推荐
[originaltext]Inlargecities,forinstance,London,andcrowdedplacessuc
[originaltext]Oldageisoftenaccompaniedbyvariouskindsofillnesses.W
[originaltext]Inthe1990s,DemiMoorewasamajormoviestarand,asthew
[originaltext]Inthe1990s,DemiMoorewasamajormoviestarand,asthew
[originaltext]M:Hi,Alice!Haveyouheardthenews?W:Whatdoyoumean?What
[originaltext]M:Hi,Alice!Haveyouheardthenews?W:Whatdoyoumean?What
[originaltext]M:Hey,Monica.What’sup?Lookslikeyougosomesunthisweeken
[originaltext]M:Hey,Monica.What’sup?Lookslikeyougosomesunthisweeken
[originaltext]M:Howdoyoulikeyourjobofteaching?W:Well,Ireallylikei
[originaltext]M:Howdoyoulikeyourjobofteaching?W:Well,Ireallylikei
随机试题
Itisanunderstoodfactthatwaterhelpsmobilizesolublenutrients,transp
—Goodevening.I______toseeMary.—Oh,goodevening.I’msorry,butsheisnot
[originaltext]M:Ifwedecidedtotaketheapartment,howsooncouldwemovein
[originaltext]W:Hello?M:Hi,Jessica?W:Oh,hi,Mike.What’sup?M:Sorryto
[originaltext]Itiswhatfaileddietershavelongsuspected:Fatpeoplereally
在函数调用中,引用调用方式将()。下面所定义的函数foo为值调用方式,函数g
中药斗谱编排的主要依据是A:饮片的形状B:饮片的价格C:饮片的灰分D:用药
Thechangeinthatvillagewasmiraculou
A
源远流长的中国传统文化中有许多关于行为规范和道德修养的经典论述和故事,《论语·颜
最新回复
(
0
)