首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2023-06-30
98
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90 percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:http://tihaiku.com/zcyy/2794928.html
相关试题推荐
[originaltext]Anewstudyfoundthat43percentofboyandgirlparticipant
[originaltext]Anewstudyfoundthat43percentofboyandgirlparticipant
[originaltext]Peoplewithbiggerbrainstendtoscorehigheronstandardte
[originaltext]Iliveinasmallvillageinthecountry.MywifeandIrunt
[originaltext]W:Hello?M:Hi,Jessica?W:Oh,hi,Mike.What’sup?M:Sorryto
[originaltext]W:Hello?M:Hi,Jessica?W:Oh,hi,Mike.What’sup?M:Sorryto
[originaltext]W:Hello?M:Hi,Jessica?W:Oh,hi,Mike.What’sup?M:Sorryto
[originaltext]W:Hi,Mr.Johnson.Whendoyouusuallygetup?M:[9]Iusuallyge
[originaltext]W:Hi,Mr.Johnson.Whendoyouusuallygetup?M:[9]Iusuallyge
[originaltext]W:Howoftendidyouphonehome?M:Iusedtophonehomeonceaw
随机试题
Whatdidthespeakerusuallydoduringparties?[br][originaltext]whenIf
ThenitwasJerry’sdutytocautiously______thearrowhaditmissedthemark.A
故宫,也就是今天的中国故宫博物院(theNationalPalaceMuseumofChina),位于北京市中心,天安门以北,又称紫禁城,曾是明
在一定压力下,液体在沸点温度下沸腾气化,下列物理量中数值增加的是( )。A.系
在帮助老年人戒烟的健康教育项目中,不应该采用的方法是A、鼓励的 B、说服的
幼儿园应当制定合理的幼儿园一日生活作息制度,《幼儿园工作规程》规定两餐间隔时间为
我国证券市场建立之初,上海证券交易所将上市公司分为5类,以下属于这5类的是()
共用题干 TrafficJams-NoEndinSight1Traf
现在,随着人们对橡胶认识的深入,橡胶技术也________,不论是天然橡胶还是人
根据《药品不良反应报告和监测管理办法》,以下说法正确的是A.可将药品不良反应分为
最新回复
(
0
)