首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2023-06-29
61
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: [12]I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: [13]Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: [14]About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer, the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: [15] About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12. Why did the number of complaints decrease last year according to the man?
13. What do customers complain about most often?
14. What does the man say about complaints about travel agency?
15.How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 per cent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说90%都是合理的,reasonable是justified的同义转换,故选B。
转载请注明原文地址:http://tihaiku.com/zcyy/2793871.html
相关试题推荐
[originaltext]Herearetruthstocommonmisconceptionsthatpeoplehaveabo
[originaltext]Herearetruthstocommonmisconceptionsthatpeoplehaveabo
[originaltext]W:Louis,whatwasyourfirstjob?M:ThefirstjobIhadwasas
[originaltext]W:Louis,whatwasyourfirstjob?M:ThefirstjobIhadwasas
[originaltext]W:Louis,whatwasyourfirstjob?M:ThefirstjobIhadwasas
[originaltext]M:Hi,Ihaven’tseenyouforaweek.Wherehaveyoubeen?W:We
[originaltext]W:Ihaveaveryimportantthingtoaskyou.DoyouspeakFrench?
[originaltext]W:Ihaveaveryimportantthingtoaskyou.DoyouspeakFrench?
[originaltext]W:Ihaveaveryimportantthingtoaskyou.DoyouspeakFrench?
[originaltext]W:Ihaveaveryimportantthingtoaskyou.DoyouspeakFrench?
随机试题
PASSAGETHREEGoodchancesforscientificbreakthrough.推断题。由题干中的collaborativepro
WhichofthefollowingmatchesofchiefcityandthestateitbelongstoisNOT
BillGatesmaybeoneofthesmartestguysinthecountry,butevenhe’san
Justasabookisoftenjudged______bythequalityandappearanceofitscover,
下列选项中,不伴有细胞增生的肥大有A、高血压病性心肌病理性肥大 B、运动员骨骼
各种运输方式内外部的各个方面的构成和联系,就是( )。 A.运输系统
下列关于企业小组工作过程的排列正确的是( )。A.需求评估一确定目标一招募组员
在报关注册登记后,进出口货物收发货人取得报关权,可以接受他人委托,代其办理报关纳
(2020年真题)下列国际组织或机构中,发布《税基侵蚀和利润转移行动计划》的是(
采用综合评估法进行机电产品采购评标时,规定先加权后评价,则第一级各评价因素的权重
最新回复
(
0
)