[originaltext]W: Good afternoon. Welcome to the Grand Woodward Hotel. How may I

W: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
M: I have a reservation for today. It’s under the name of Hannighan.
W: Can you please spell that for me, sir?
M: Sure. H-A-N-N-I-G-H-A-N.
W: (8-1) Yes, Mr. Hannighan, we’ve reserved a double room for you with a view of the ocean for two nights. Is that correct?
M: (8-2) Yes, it is.
W: Excellent. We already have your credit card information on file. If you’ll just sign the receipt along the bottom, please?
M: Whoa! Five hundred and ninety dollars a night!
W: Yes, sir. We are a five star hotel after all.
M: Well, fine. (9) I’m here on business anyway, so at least I’m staying on the company’s dime. (10-1) What’s included in this cost anyway?
W: (10-2) A full continental buffet every morning, free airport shuttle service, and use of the hotel’s safe are all included.
M: So what’s not included in the price?
W: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
M: Hmm. OK, so what room am I in?
W: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
M: Great. Thanks.
W: Should you have any questions or requests, please dial "0" from your room. Also, there is Internet available in the lobby 24 hours a day.
M: OK, and (11-1) what time is check-out?
W: (11-2) At midday, sir.
M: OK, thanks.
W: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
Questions 8 to 11 are based on the conversation you have just heard.
8. What kind of room did the man reserve in the hotel?
9. What can we learn about the man?
10. What is included in the price?  
11. When should the man check out of the hotel?