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  3. You are dissatisfied with the poor lunch service that has recently been prov

You are dissatisfied with the poor lunch service that has recently been prov

游客2025-05-31  36
问题     You are dissatisfied with the poor lunch service that has recently been provided by the company.
    Write a letter to the company
    informing them of the fall in the standard of their service
    explaining why you are dissatisfied
    describing the bad effect the service has had on your work
    suggesting possible ways of improving the lunch service.
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答案                                                                 March 3, 2005
Dear Mr. Green,
    Boticario Brasil has had a contract with your company for the last two years, since we decided to outsource our lunch service. The main reason for us to do so was that our company changed the work hour, thus the lunch time for our staff was limited. As the Dinner Hall is in another building, they do not want to spend time on this. The other reason was that at the time we felt that a reliable business partner could better our distribution and reduce costs.
    Your food deliveries were satisfactory until last Christmas; however, since January we have been finding the standard of your service absolutely below expectations. The food delivered to us became more and more expensive and of a relatively poor quality. Additionally, many employees pointed out that the menu did not offer any variety. It also came to our attention that the service staff was very slow and not always friendly to our staff.
    In February we were faced with yet another problem due to your poor service, when the lunch delivery to us was one hour late.
    We need to look into appointing a new food service company, preferably one with a wide range of "healthy food" on their offer, such as salad, fusion food or bio-drinks. We suggest you introduce a new concept of good quality food, like sandwiches "custom made" for each employee from the components he/she chooses, for reasonable prices.
    I do hope you address this matter as top priority and reestablish the good service you used to provide, or else, Boticario will have to look for another business partner.
    I look forward to hearing from you.
                                                                Yours sincerely,
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