•You will hear three telephone conversations or messages.•Write one or two word

M: HDC Business Centre. How may I help you?
F: Hello. I’m calling about the workshop next week.
M: Er, which one? We have at least three ones next week. Do you remember the name?
F: No, I, er... wait a minute, I know it’s on the twenty first of February.
M: Oh, yes, madam, that would be Winning Salesmanship. It’s a very popular seminar.
F: That’s the one! Now, can you tell me when and where it is, please?
M: Certainly. It’s being run from 10 till 4, and it’s being held at the Garden Hotel. It’s next to the University.
F: Oh, yes, I know where that is.
M: Now, could I also mention an additional session we’re offering on the day? There’s a workshop on profit margins starting at four-thirty after the main seminar.
F: Oh, that might be useful... but I have a meeting to go to... anyway, how much is it?
M: There’s no charge for the additional session. The day costs a hundred and twelve pounds for each participant. I can reserve a place for you now, if you like. We do need to have forty pounds as a deposit, and the balance an the day.
F: Yes, please. My name’s ...