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  3. You are the assistant of the president and have just received a complaint letter

You are the assistant of the president and have just received a complaint letter

游客2025-05-15  71
问题 You are the assistant of the president and have just received a complaint letter about the unsatisfactory product.
Write a note to the Customer Service Manager,John:
- telling him about the complaint letter
- explaining why the customer complained
- recommending what necessary measures should be taken.
Write 30-40 words on your Answer Sheet.
选项
答案                                                                        5 April
Dear John,
I’ve just received a complaint letter from our customer, who wasn’t satisfied with our camera. The reason is that it’s never worked properly since he bought it. I suggest you contact him ASAP and offer solutions to the problem.
David Bush
解析     首先，要确定背景材料中自己的假定身份(总经理助理)和假定的写作对象(客服部经理)，并明确考题的意图，即要求考生写一张便条，主要内容是告知你刚刚收到一封顾客投诉信，需要说明顾客投诉的原因，并向其建议采取哪些必要措施。
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