首页
登录
职称英语
[originaltext]M: You know what, I have here an example of a complaint letter. T
[originaltext]M: You know what, I have here an example of a complaint letter. T
游客
2024-11-19
26
管理
问题
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s Web site, and it was written to this clothing company. And this is a letter about some shoes, and it begins " To Whom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $36. 99, which includes $4. 99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable,(6)but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely..." and she signs it here. So what do you think of that?
W: I think that’s a perfect letter of complaint.(7)She states what the problem is. She states what correction she would like the company to make. The tone is neutral: she doesn’t come across as angry or demanding.(8)And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you just read.(9)What is much harder, of course, is for people to get experience complaining verbally, in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining,(10)the final step—and perhaps the most important one—is to give students practice complaining in a sheltered environment: in other words, in the classroom. And I would do that by means of role playing.
M: Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
This is the end of Part Two of the interview. Questions 6 to 10 are based on what you have just heard.
6. In the example of the complaint letter, how much does she what to be refunded?
7. What is considered unnecessary in a letter of complaint?
8. According to the interview, what would a teacher do if he wants to teach the students how to write letters of complaint?
9. Concerning complaint, which of the following types may be the most difficult to learn?
10. What is the most important part of teaching complaining?
选项
A、What the problem is.
B、What correction she wants.
C、A neutral tone.
D、Showing her anger.
答案
D
解析
本题考查重要细节。根据句(7)可知,女孩在投诉信中说明了问题是什么,想让商家怎么处理,并且使用了很中性的语调,并没有勃然大怒或提出过分要求,因此答案为[D]。
转载请注明原文地址:https://tihaiku.com/zcyy/3852434.html
相关试题推荐
[originaltext]M:AndhowdoIdealwiththem?W:Mostofthetimeyoudohavet
[originaltext]M:AndhowdoIdealwiththem?W:Mostofthetimeyoudohavet
[originaltext]M:AndhowdoIdealwiththem?W:Mostofthetimeyoudohavet
[originaltext]Interviewer(M)KatherineCrowley(W)Now,listentoPartOne
[originaltext]Interviewer(M)KatherineCrowley(W)Now,listentoPartOne
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]M:Theanswerisyes.Imean,youneedn’tworryaboutthat,becau
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
[originaltext]Interviewer(W)GabeSaglie(M)Now,listentoPartOneofthei
随机试题
HowtoPracticeEsperanto?Thereareatleast1,000,000
设x2为f(x)的一个原函数,则f(x)=_____
某学生寝室,共住2名女生,甲女活泼好动,每周有3~4天与同学一起打乒乓球。乙女整
以下关于转诊的理解不正确的是A.医疗机构可根据病人的病情决定是否需要转诊,病人可
共用题干 张小姐于2014年为自己购买了一份终身生死两全险,与保险公司签订的合
有关女性避孕药的避孕机制错误的是A.改变子宫内膜结构,使之不利于受精卵着床 B
如果回归模型中随机误差项之间存在序列相关,则普通最小二乘估计量不是无偏估计量,也
(2021年真题)下列关于山地丘陵城市布局的表述,错误的是()。A.市中心一般
大型水利工程在()前,应按照有关规定进行竣工技术鉴定。A.阶段验收 B.竣工
患者男性,50岁。急性心肌梗死1个月,今晨再发胸痛,持续8小时不缓解,遂来急诊。
最新回复
(
0
)