首页
登录
职称英语
I have had just about enough of being treated like a second class citizen,
I have had just about enough of being treated like a second class citizen,
游客
2024-10-14
21
管理
问题
I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of a society -- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so called "Service" organizations -- Staff before Service. How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that bringing all their cash registers at any one time would increase expenses. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low". It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is curtailed. As for us guests (and how the meaning of that word has been whittled away), we just have to put up with it. There’s also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" (i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don’t, especially when I am paying for "service".
Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance? I fervently hope so because it’s happening, sadly, in all walks of life. Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere. [br] The writer feels that nowadays a customer is ______.
选项
A、the recipient of privileged treatment
B、unworthy of proper consideration
C、classified by society as inferior
D、the victim of modern organizations
答案
D
解析
观点态度题。作者在文章第二句就通过把顾客暗喻为二等公民,表示了对作为顾客所受到的待遇的不满,并在这段指出服务机构以自己利益为本,而不为顾客着想。选项A、B与本文意思正相反;选项C与文中事实不符,是对文中第一句错误的、字面的理解。
转载请注明原文地址:https://tihaiku.com/zcyy/3800477.html
相关试题推荐
Cancerissecondonly______heartdiseaseasacauseofdeath.A、ofB、toC、withD
Howoldareseniorcitizens?[br][originaltext]Peopleovertheageof65
Thisisanillnessthatcanresultintotalblindness_________leftuntreated.A
BasictoanyunderstandingofCanadainthe20yearsaftertheSecondWorl
He______anothercareerbut,atthetime,hedidn’thaveenoughmoneytoattend
Morethanfivethousandsecondaryschoolstudentshavebeen______forcheating.A
Youcangetanything,solongasyousticktoit,andsticktoithardenoughan
Anneplays______wellenoughtoperformataconcert.A、thepianoB、pianosC、ap
Notforonesecond______hewouldwinthefirstprizeofthewelfarelottery,$
Notforonesecond______hewouldwinthefirstprizeofthewelfarelottery,$
随机试题
WhereLindahasher______charm,andRoberthassenseofverveandsuavity,Polly
Untilthen,hisfamily______fromhimforsixmonths.A、didn’thearB、hasn’tbee
库珀所论述的三个客观责任层次分别是( )。A.岗位责任 B.道德责任 C.
菌痢的病程超过几个月为慢性菌痢A:2个月 B:3个月 C:4个月 D:5个
Wehadalongconversationaboutherpar
××在建工程房地产抵押价值评估报告 封面及目录(略) 致委托方函(略)
小组评估的技巧中,以观察的方式收集资料时,下列选项中()是社会工作者面临的选择
患者头痛、眩晕、昏厥、呕血者,多因A.胆气上逆 B.肺气上逆 C.肝气上逆
甲欠乙1万元到期借款,经乙催讨后一直未还。下列情形中,乙可以向人民法院提出请求行
工程质量事故的实况资料是找出质量事故原因和确定处理对策的基础,它主要来自()。A
最新回复
(
0
)