首页
登录
职称英语
Why is every company so much interested in the process of customer satisfact
Why is every company so much interested in the process of customer satisfact
游客
2024-10-08
55
管理
问题
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purchases the good or in other words gives monetary【C1】______ of the good he chooses. The more customers purchase—the better is for the company, as its capital growth.【C2】______the growth of the number of customers is【C3】______for each company.
As the level of satisfaction【C4】______from customer to customer, it is important for each company to have specific components of customer satisfaction in order to【C5】______ a mass satisfaction result. Proper components are the【C6】______of customers purchasing from a company and【C7】______ their purchase decision over again, as customer satisfaction and loyalty are the direct reflections of the brand loyalty factors, certain emotional【C8】______ or other external reasons. Measuring the level of customer’s satisfaction is rather hard and the results may be sufficiently【C9】______. Customer satisfaction constantly needs a target to be aimed at,【C10】______the " requirements " of the contemporary customer change from day to day.
【C11】______the "satisfaction" information is obtained by the means of either telephone or an Internet-survey. It【C12】______be noted that these two ways of obtaining information are the major marketing prediction【C13】______. Such surveys are rather accurate and reveal the customer loyalty of each【C14】______ company. Customer satisfaction measurements help the companies build their customer-strategies based on the strengths and the weak spots of each good that【C15】______it from obtaining high level of customer’s satisfaction and loyalty.【C16】______of the customer’s loyally revealed on the early stages of satisfaction measurements helps to【C17】______a good to a more corresponding market position.【C18】______ customer’s loyalty has one other important element【C19】______ is the knowledge of what customers think about the brand, the brand’s specific product and results【C20】______a correct marketing strategy decision-making. [br] 【C6】
选项
A、premises
B、incentives
C、starts
D、outcomes
答案
A
解析
名词辨析题。句意为:正确的满意度要素是客户从一个公司购买货物并多次重复其采购行为的前提,因为客户的满意与忠诚是品牌忠诚因素、一定的情感驱动和其他外部原因的直接反映。根据上文,弄清楚客户满意的构成因素对每一个公司都很重要。因此,弄清客户满意的构成要素是促使他们购物的前提或基础,故premises为答案。incentives“动机”和outcomes“后果”不符合上下文语境,排除;starts“开端”意义易与“前提”相混淆,但原文侧重的是条件,而不是事件的起点,故排除。
转载请注明原文地址:https://tihaiku.com/zcyy/3791998.html
相关试题推荐
Yourexaminationresultswerequitesatisfactory,but______ifyouhadspentless
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
Whyiseverycompanysomuchinterestedintheprocessofcustomersatisfact
随机试题
February14isValentine’sDay.Althoughitiscelebratedasalovers’holid
Asforthemissingfunds,thecompanymanager,whendemandedtogiveanexplanat
Thoughnotbiologicallyrelated,friends
对心肌氧平衡叙述正确的是()A.冠状循环的血流量与心肌氧耗有关 B.心肌可
长时间运动血糖下降时首先受影响的是()A.肺 B.肝 C.脑 D.心
根据《合伙企业》的相关规定,设立有限合伙企业,应当具备的条件有( )。 I由
在下列血浆指标项目中,能较好地反映血栓性疾病的诊断和疗效评价的是A.TXB降低B
投资于国债券时不必考虑的风险是()。A.违约风险 B.再投资风险 C.利率
关于成就动机的研究表明与害怕失败者相比,追求成功者更倾向于()。A.比较难的任
国际电信联盟提出信息化社会的发展阶段包括()。A.ICT准备阶段 B.ICT建
最新回复
(
0
)