首页
登录
职称英语
Why does the woman suggest that the man change his reservation date? [br] [orig
Why does the woman suggest that the man change his reservation date? [br] [orig
游客
2024-09-30
4
管理
问题
Why does the woman suggest that the man change his reservation date? [br]
W: Good afternoon, Pingpang Hotel. May I help you?
M: Yes, I’d like to make a reservation, please.
W: Certainly, sir. Which date would that be?
M: From the 27th until the 29th of June.
W: Could you hold on a moment, please? I’ll check our reservation record... Thank you for waiting, sir. I’m afraid our hotel is fully booked on June 27th. Is it possible for you to change your reservation date? How about from the 28th to the 30th of June?
M: No, that’s impossible. That date is my anniversary. I want to give my wife a surprise and celebrate it at the hotel.
W: Well, we might have cancellations. Could you call us again closer to the date?
M: Sure, but if you have any cancellations, could you let me know as soon as possible?
W: I’m very sorry, sir. But we are unable to do that. We would appreciate it very much if you could call us instead.
M: Well, are you kidding? If that’s the case...
W: We’re very sorry, sir. We hope you understand.
M: OK, I know what you mean. Thank you for nothing.
选项
A、The hotel receptionist is not serious.
B、The hotel’s advice is a great help to him.
C、The hotel’s charge is reasonable.
D、The hotel reservation service is very poor.
答案
D
解析
推断题。男士希望酒店能及时通知退房情况,可工作人员却生硬地用We are unable to…拒绝了。对此,男士很生气,通过Thank you for nothing可以看出他觉得酒店的服务态度差。故D项正确。不同国家的人在表达感情的方式上强烈程度不同。服务行业拒绝要求常常是说I am afraid we cannot…,而客户几乎无一例外以Thank you(very much)结束。另外,不要因为听到男士说are you kidding而误选A。
转载请注明原文地址:https://tihaiku.com/zcyy/3781388.html
相关试题推荐
Whydoesthewomansuggestthatthemanchangehisreservationdate?[br][orig
Fatcannotchangeintomuscle______musclechangesintofat.(1999年考试真题)A、anymor
______thereislittlewecandotochangethereality,wecannotbetotallyat
Whencoal,the______ofplants,isburnt,chemicalenergyischangedintoheate
Lindawas______theexperimentamonthago,butshechangedhermindatthelast
Thesuggestionthatthemayor______theprizeswasacceptedbyeveryone.A、would
"WhatdoyousuggestIwriteabout,then,tostandachancenextyear?""Itisn’
Nowadays,weareproducingmoreandmorerubbish.YouaretosuggestonlyONE
Themembersinthetestingteamwerequite_______andcouldchangetheirschedu
Peter,whohadbeendrivingallday,suggested______atthenexttown.A、tostop
随机试题
欧洲债券的特点有()。A.以欧元标明面值 B.在面值货币国家以外的国家销售
某路段照度测试现场如图,测试数据如表所示。(4)该路面照度平均值为()。 A
治疗失血性休克的关键是:A、应用糖皮质激素 B、补充血容量和止血 C、纠正酸
阅读综合性学习“有朋自远方来”的活动目标,按照要求答题。 活动目标: 1
把下面的六个图形分成两类,使每一类图形都有各自的共同特征或规律,分类正确的一项是
对慢性呼吸衰竭,失代偿性呼吸性酸中毒的处理原则,最重要的是A.增加通气量 B.
()对于强壮相当于稳如泰山对于()A.身强力壮、坚强 B.心宽
下列说法中,正确的是()。A.申请从事期货投资咨询业务具备的注册资本不低于人民
政府为阻止失业率上升而增加支出,这体现了需求拉上型通货膨胀的()特点。A.诱发
下列选项中,不属于针对导致特别风险的会计估计应实施的进一步审计程序需要重点关注的
最新回复
(
0
)