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W: Are there people you feel that you just "can’t reason with"?
M: Sure. But fortunately they are few and far in between.
W: What are some of the basic techniques of communicating effectively with people that you need to work with but don’t particularly like?
M: That’s a good question. One of my favorite examples is a guy I used to work with who had a strong opinion about everything. And he stated it very forcefully.
W: You obviously didn’t like it.
M: No, and it was very different from mine, but I learned to get along with him because I realized that he was fundamentally very insecure.
W: So what did you do to change the situation?
M: I tried to get along with him, telling him stories about myself that showed my own mistakes. That helped him to get past his insecurity and involve me in more honest and open communication.
W: What kind of people do you have difficulty working with?
M: I’m naturally a person who likes to get things done. So I get impatient sometimes when I’m working with a large group. It takes time for everyone’s voice to be heard and for everyone’s opinion to be tried. Yet I know that process is vital if they are going to make the ultimate decision.