[originaltext]M: (1) Hello! Is that EYG Company?W: Yes. Susan Brown is speakin

M: (1) Hello! Is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD 205 laser jet printers.
W: Okay, I know that transaction. We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: (2) That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see...there certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straight out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse.
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: (3) We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: (4-1) That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just return the wrong printers by sea freight, and our company will pick up those charges too.
M: (4-2) Thank you so much.
W: That’s all right.
M: (4-3) I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: (5) My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Good bye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution of the wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?