首页
登录
职称英语
[originaltext] W: Good afternoon, this is Thompson Customer Service. Maria is
[originaltext] W: Good afternoon, this is Thompson Customer Service. Maria is
游客
2024-09-04
3
管理
问题
W: Good afternoon, this is Thompson Customer Service. Maria is speaking. How can I help you?
M: Hello. I’d like to complain about the fridge I bought from you weeks ago.
W: I am sorry to hear that, but what is the problem?
M: Well, it ran well until last night when it gave out loud noises and later it stopped working at all. In such hot weather, my food in the fridge will go bad quickly. It frustrates me.
W: OK. Don’t worry. I’m sure we can sort something out. First, can you give me a few details? What is your name please?
M: My name is Hillson Mike and I bought the fridge on June 5.
W: Is your fridge under warranty?
M: I guess so because I bought it only a few weeks ago. I don’t have the receipt at hand but I will check it later.
W: Don’t worry about that. I will check our customer data later. Could you tell me the model of your product please?
M: It is a Model M 8 fridge with three boxes in white color.
W: I see. I will send a repairman to check it within a day or two.
M: What? A day or two? You don’t understand. I run a catering business and I have stored dozens of hamburgers inside my fridge and they are melting.
W: I am sorry to hear that. In that case, I suggest you claim money for damage. How much will you estimate?
M: I guess it is around $300, because there are 80 hamburgers in it right now.
W: OK. I do sympathize but the maximum damage I can offer is $200. I suggest you call my superior about your issue. His number is 6636794.
M: OK. One more thing. There is a dent on the front door of the fridge when it was delivered. I didn’t notice it then because it was too small. Can you have that checked too when your repairman arrives.
W: Sure. Could you give me your address? We have three agencies located in this town: one close to the post-office, one near the station, and another opposite the library.
M: Since my house is out of the way to the station, so I guess the library is the closest to me.
W: OK. I have taken a note of that. Is there anything else I can do for you?
M: I’ll be expecting a total refund and compensation if this can’t be fixed.
W: I’m sorry. But we are not authorized to give refunds. What we can offer is to send you a brand-new fridge of the same model. Can you accept that?
M: I am OK with that I suppose.
W: Well, let’s see what our engineer can do. Sorry again for the inconveniences we have brought you.
Questions 1 to 5 are based on Conversation One
1. What makes the man frustrated when he finds the fridge broken?
2. What is the model of the man’s fridge?
3. What should the man do to get full compensation for damage?
4. Which agency of the company will send a repairman to fix the man’s fridge?
5. What kind of compensation will the man get if his fridge can’t be fixed?
选项
A、He can’t find the receipt of the fridge.
B、The food in the fridge will go bad soon.
C、His catering business will have to be closed.
D、The repairman can’t find the way to his home.
答案
B
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3743617.html
相关试题推荐
[originaltext]M:Welcometoourweeklyprogram.Well,ifyouwanttogetar
[originaltext]M:Helloandwelcometotoday’sprogram.I’mJames.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mJames.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mJames.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mJames.W:And
[originaltext]W:Hey,Simon,we’retalkingabouttheOlympics.Doyouthink
[originaltext]W:Hey,Simon,we’retalkingabouttheOlympics.Doyouthink
[originaltext]W:Hey,Simon,we’retalkingabouttheOlympics.Doyouthink
[originaltext]W:Hey,Tom,where’veyoubeenlately?M:Oh,I’vebeendoi
[originaltext]W:Hey,Tom,where’veyoubeenlately?M:Oh,I’vebeendoi
随机试题
[originaltext]Wisdomteetharenormallythelastteethtoappear.Thisusua
Concerningmoneyoranythingelse,conflictsbetweenhusbandandwifeusuall
Transportisoneoftheaidstotrade.Bymovinggoodsfromplaceswherethe
在Linux中,设备文件存放在(请作答此空)目录下,以hd为前缀的文件是
浮小麦具有的功效是( )。A.收敛止血 B.益气止汗 C.涩精止带 D.
不符合尿沉渣镜检标准化要求的是A.先用低倍镜观察,再转高倍镜观察B.检查细胞应观
(2017年真题)小明家在地震中受伤,他和他的母亲被送到不同医院救治,父母不在身
某药物采用高效液相色谱法检测,药物响应信号强度随时间变化的参数如下,其中可用于该
根据对外贸易法律制度的规定,反倾销调查应当自立案调查决定公告之日起一定期限内结
投资项目决策分析与评价的基本要求包括贯彻落实科学发展观、资料数据准确可靠和()
最新回复
(
0
)