首页
登录
职称英语
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
游客
2024-08-25
44
管理
问题
M: Hello, is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help you?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD205 laser jet printers.
W: Okay, I know that transaction (交易). We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible (不相配的) with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice (发票,发货清单) number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see. There certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straightened out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse (仓库,货栈).
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just ship back the wrong printers, and our company will pick up those charges too.
M: Thank you so much.
W: That’s all right.
M: I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Goodbye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution to the problem of wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?
选项
A、Satisfied.
B、Indifferent.
C、Anxious.
D、Angry.
答案
A
解析
原文中中,男士说如果总部得知女士能立即空运正确型号的打印机并承担空运费,会很高兴的;男士对女士能承担错误型号打印机运回的费用表示感谢;同时男士又表示自己很高兴女士能这么快解决问题。可见,他很满意女士的解决方案。因此答案为A。
转载请注明原文地址:https://tihaiku.com/zcyy/3734490.html
相关试题推荐
[originaltext]W:Goodmorning,John.IamLucy.M:Goodmorning.W:Howareyou
[originaltext]W:Goodmorning,John.IamLucy.M:Goodmorning.W:Howareyou
[originaltext]W:Hi,John,itisgoodtoseeyou.M:Samehere,Nancy.Ithasb
[originaltext]W:Hi,John,itisgoodtoseeyou.M:Samehere,Nancy.Ithasb
[originaltext]W:Hi,John,itisgoodtoseeyou.M:Samehere,Nancy.Ithasb
[originaltext]LeadTimeLeadtimei
[originaltext]LonelinessIt’seasy
[originaltext]W:Choosingtheperfectpresentforyourlovedonescanbestress
[originaltext]W:Choosingtheperfectpresentforyourlovedonescanbestress
[originaltext]W:Choosingtheperfectpresentforyourlovedonescanbestress
随机试题
Ronaldofirstbecamethestarofasoccerclubattheageof________.[br][ori
以下材料的隔墙,哪个底部不需要设100mm高C15混凝土条带?()A.页岩砖
日本血吸虫病在我国分布地区A.长江以北地区 B.西北牧区 C.东北地区 D
朱砂水飞前应A.吸尽铁屑B.去除泥沙C.吸尽金属杂质D.吸尽铜屑E.淋洗
血小板无力症是A.X性染色体遗传B.常染色体隐性遗传C.常染色体显性遗传D.Y性
以出让或转让方式取得的土地使用权设定抵押,应符合的条件为()。A:该土地使用权
小威和小凤准备结婚,两人在一个单位工作,但家乡不是同一个地方。根据相关法规,结婚
石决明的功效是A.平肝通络 B.平肝养血 C.平肝安神 D.平肝息风 E
根据《建筑安装工程费用项目组成》(建标[2013]44号),不宜计量的措施项目费
自发眼震见于哪些疾病?
最新回复
(
0
)