首页
登录
职称英语
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
游客
2024-08-25
32
管理
问题
M: Hello, is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help you?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD205 laser jet printers.
W: Okay, I know that transaction (交易). We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible (不相配的) with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice (发票,发货清单) number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see. There certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straightened out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse (仓库,货栈).
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just ship back the wrong printers, and our company will pick up those charges too.
M: Thank you so much.
W: That’s all right.
M: I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Goodbye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution to the problem of wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?
选项
A、Satisfied.
B、Indifferent.
C、Anxious.
D、Angry.
答案
A
解析
原文中中,男士说如果总部得知女士能立即空运正确型号的打印机并承担空运费,会很高兴的;男士对女士能承担错误型号打印机运回的费用表示感谢;同时男士又表示自己很高兴女士能这么快解决问题。可见,他很满意女士的解决方案。因此答案为A。
转载请注明原文地址:https://tihaiku.com/zcyy/3734490.html
相关试题推荐
[originaltext]W:Goodmorning,John.IamLucy.M:Goodmorning.W:Howareyou
[originaltext]W:Goodmorning,John.IamLucy.M:Goodmorning.W:Howareyou
[originaltext]W:Hi,John,itisgoodtoseeyou.M:Samehere,Nancy.Ithasb
[originaltext]W:Hi,John,itisgoodtoseeyou.M:Samehere,Nancy.Ithasb
[originaltext]W:Hi,John,itisgoodtoseeyou.M:Samehere,Nancy.Ithasb
[originaltext]LeadTimeLeadtimei
[originaltext]LonelinessIt’seasy
[originaltext]W:Choosingtheperfectpresentforyourlovedonescanbestress
[originaltext]W:Choosingtheperfectpresentforyourlovedonescanbestress
[originaltext]W:Choosingtheperfectpresentforyourlovedonescanbestress
随机试题
•Readthearticlebelowaboutdecisionrightsinacompany.•Choosethecorrect
[originaltext]W:Michael,doyougoouttowork?M:(23)Notregularly.Iused
公共管理新策略不包括()。A.民营化 B.顾客导向 C.企业型政府 D.
有“鼓槌状”外形的是A.知母B.天麻C.金银花D.羚羊角E.党参
早期诊断急性心肌梗死的最好标志物是A:ASTB:ALTC:cTnD:CK-
各种运输方式内外部的各个方面的构成和联系,就是( )。 A.运输系统
关于配筋砌块抗震墙房屋的抗震墙布置,下列选项错误的是()。A..为使抗震
单位应建立货币资金业务授权批准制度,对于重要货币资金支付业务,应实行集体决策和审
送电线路的导线与地面、建筑物、树木、铁路、道路、架空线路等的距离计算中,下列哪些
对于常规的技术方案,在采用直线内插法近似求解财务内部收益率时,近似解与精确解之间
最新回复
(
0
)