首页
登录
职称英语
When a customer finds that an item he bought is faulty or does not live, up
When a customer finds that an item he bought is faulty or does not live, up
游客
2024-08-04
44
管理
问题
When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is to present the warranty(保单)or any other helpful records at the store of purchase. In most eases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the"higher up"the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, especially when the consumer call demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer’s rights. [br] The most effective complaint can be made by______ .
选项
A、asking politely to change the item
B、saying firmly that the item is of poor quality
C、showing the faulty item to the manufacturer
D、explaining exactly what is wrong with the item
答案
D
解析
细节题。第三段第一句后半部“especially when the consumer can demonstrate what is wrong with the item”得知答案。
转载请注明原文地址:https://tihaiku.com/zcyy/3704908.html
相关试题推荐
Salesperson:CanIhelpyou,sir?Customer:Yes,Iboughtthiswatchfromyoula
Salesperson:CanIhelpyou,sir?Customer:Yes,Iboughtthiswatchfromyoula
Customer:IthinkI’llhavethetomatosouptostart.______.Waiter:Right.And
YourfriendTomboughtacatsomedaysago,notknowinghowtotakegoodcareof
Customer:Iwouldliketobuyabottleofcleansingmilk.Canyourecommendmes
Simonboughtasecond-handcarwhichisoneofthenewmodels.[br][originalte
Simonboughtasecond-handcarwhichisoneofthenewmodels.[br][originalte
Therestaurantownerboughttwohundredpoundsofpotatoeswhichcontain99%wat
—Idon’tliketocomplain,butIboughtthiscameralastweekandit’sstopped
Tom_____theshopkeeperofovercharginghimforthethingshehadbought.A、scol
随机试题
Wheredoesthisconversationmostlikelytakeplace?[br][originaltext]M:Hi,
Editorsofnewspapersandmagazinesoftengotoextremesto【C1】______theirr
Woman:Iamhavingtroublewithmyjob.Man:【D1】______Woman:Ihavebeenassign
明配的导管固定点间距均匀,安装牢固,DN20壁厚≤2mm刚性钢导管沿墙明敷中间直
哪项是佝偻病时骨样组织堆积的表现A.肋缘外翻 B.颅骨用手压有乒乓球的感觉
53、在交流电路中,把热效应与之相等的直流电的值称为交流电的有效值。()
A.在P和Q中都做自由落体运动 B.在两个下落过程中的机械能都守恒 C.在P
《社会保险法》第74条对社会保险经办机构的职能以及权利义务进行了较为详细的规定,
药物临床实验安全性评价研究必须执行A.GMP B.GLP C.GSP D.
王先生年轻时在东北生活,落下了腰腿沉重、冷痛的毛病,一到冬季疼痛就加重,有时还伴
最新回复
(
0
)