首页
登录
职称英语
When a customer finds that an item he bought is faulty or does not live, up
When a customer finds that an item he bought is faulty or does not live, up
游客
2024-08-04
44
管理
问题
When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is to present the warranty(保单)or any other helpful records at the store of purchase. In most eases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the"higher up"the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, especially when the consumer call demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer’s rights. [br] Suppose a customer finds fault in his tape recorder, what would he say to the store manager? ______
选项
A、This the warrant; you must change a new one for me.
B、The tape recorder is not so good as before.
C、The sound coming out of the right speaker is unclear.
D、This tape recorder doesn’t work.
答案
A
解析
推理题。该答案符合两个条件:第一段,第一句说出第一步(the first step is to present the warranty……)即出示保单。第三段第四句说出第二步(……,stating the complaint as politely and as firmly as possible),firmly指诉求之坚决。选项A中must change“必须调换”。
转载请注明原文地址:https://tihaiku.com/zcyy/3704907.html
相关试题推荐
Themanwhoinventedthemdoesn’twantone.Amanwhoboughtonedoesn’tneedit
YourfriendTomboughtacatsomedaysago,notknowinghowtotakegoodcar
YourfriendTomboughtacatsomedaysago,notknowinghowtotakegoodcareof
Customer:Iwouldliketobuyabottleofcleansingmilk.Canyourecommendmes
Simonboughtasecond-handcarwhichisoneofthenewmodels.[br][originalte
Simonboughtasecond-handcarwhichisoneofthenewmodels.[originaltext]Lis
Thechartsbelowshowthenumberandtypesofbooksboughtbymenandwomenand
Therestaurantownerboughttwohundredpoundsofpotatoeswhichcontain99%wat
Assistant:Goodmorning,MegaMusicStore.CanIhelpyou?Customer:Hello,___
WhoaremaincustomersoftheBlackBerry?[originaltext]Blackberrysaleshaveso
随机试题
Listentothefollowingpassage.WriteinEnglishashortsummaryofaround150
ToliveintheUnitedStatestodayistogainanappreciationforDahrendorf
It’sthestartofthenewschoolyear.Thebell’sgone,30-oddpupilshaves
用国标代用法中的调整水量法测定水泥标准稠度用水量时,规定以试锥下沉深度为(
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性:
实验动物接种后,不应该A.每三天观察一次并详细记录B.观察动物的食欲C.观察动物
关于急性肾衰竭高钾血症的描述错误的是A.心电图可表现为QRS波增宽 B.需要紧
Colles骨折发生在桡骨下端A.1cm范围内 B.2cm范围内 C.3cm
左图为给定的立体图形,将其从任一面剖开,右边哪一项不可能是该立体图形的截面?
简述现代企业人力资源管理各个历史发展阶段的特点。
最新回复
(
0
)