2. 职称英语
  3. Dear Sir,I recently purchased a computer from your store. When I got it home, t

Dear Sir,I recently purchased a computer from your store. When I got it home, t

游客2024-07-14  42
问题 Dear Sir,
I recently purchased a computer from your store. When I got it home, the computer was unable to connect to any network. So I installed the latest operating system on it and that still did not fix the problem.
I attempted to return it to your store. However, your staff refused to accept the return because it had the operating system installed on it. But no return policy can be found on the receipt, nor has anyone informed me that I cannot return the computer if I have installed an operating system.
Additionally, your staff at this store was very rude when refusing the return and refused to let me speak to the store manager.
I request you accept the return or refund the money back to me. A copy of the receipt is attached (including your stated terms and conditions for a return).
Sincerely,
Tony Brown [br] What did the writer complain about the staff? They were______.
选项
答案 very rude
解析 本题考查写信人对店员的投诉内容。根据关键词the staff定位到第三段。定位段提到，写信人认为商店里的员工在拒绝退货时表现得非常粗鲁，而且拒绝让他跟商店经理交谈。通过对比题干和原文，可以确定本题的答案为very rude。
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