首页
登录
职称英语
Is the customer always right? The answer, it seems, depends on which country
Is the customer always right? The answer, it seems, depends on which country
游客
2024-05-20
43
管理
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the disorder of African street markets, the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers fight to win their share of reduced disposable income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US-style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife." It is a question of expectations. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she haggles until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price." Could you imagine trying such tactics in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more incentive to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12-hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?" [br] What do the remarks of the author’s friend in the third paragraph indicate about Europeans?
选项
A、They think highly of the American service.
B、They find it impossible to accept the American service.
C、They do not appreciate the American service.
D、They will gradually accept the American service.
答案
C
解析
作者首先用问句提到but do Europeans really want US—style service?,然后提到朋友说的话“By the end of the evening I had spent as much time talking to the waiter as to my wife.”,言外之意就是侍者打扰了他们。由此可知,朋友对问句做了否定回答,即不喜欢美国的服务方式,故答案为[C]。
转载请注明原文地址:https://tihaiku.com/zcyy/3603355.html
相关试题推荐
Americaisacountrythatnowsitsatopthecherishedmyththatworkprovide
Americaisacountrythatnowsitsatopthecherishedmyththatworkprovide
Mybosshasalwaysattendedtothe________ofimportantbusinesshimself.A、tran
Ladiesandgentlemenshouldalwaysactwithgreat______.A、impulseB、dignityC、t
Mybosshasalwaysattendedtothe______ofimportantbusinesshimself.A、transac
Everymaninhiscountryhastherighttolivewherehewantsto________theco
Theyhavevowedtoprotectthecountry’sterritorial______whichisoneofthe
Thecountry’seconomicfutureisseriously________bythemassimmigrationofyo
Davidlikescountrylifeandhasdecidedto______farmingthoughhisfathersugg
Thiscouldbetheresultoflazinessor______whichwouldlosehimhiscustomers
随机试题
糖皮质激素长期治疗支气管哮喘的最佳给药途径是A.静脉给药 B.肌内注射给药
独活的功效是()A.利水 B.清热解毒 C.治骨鲠 D.解表
A.隔日一次B.静脉注射C.滴眼剂D.眼膏剂E.隔日一次静脉注射Gtt.中文含义
慢性胃炎患者服用胃动力药时,不宜合用的是<P>A.阿托品<br>B.地西泮<br
A.2 B.1 C.3 D.-1
男性,30岁。因交通事故,胸部闭合性损伤,患者极度呼吸困难,烦躁不安。查体:患者
下列有关短期融资券的表述,正确的是()。 A.短期融资券是指企业依照《短斯融
以下有关胆素原和胆素的叙述中不正确的是A.结合胆红素在回肠、结肠经细菌作用生成胆
下面为某商业银行2019年12月31目的资本充足率情况表: 该商业银行的
(2021年真题)影响需求的最关键的因素是()。A.消费者偏好 B.产品价格
最新回复
(
0
)