[originaltext]M: Good morning! I’d like to make a deposit to my savings account

M: Good morning! I’d like to make a deposit to my savings account, but I’ve forgotten to bring my identity card.
W: It doesn’t matter, sir. Remember to bring this receipt with you the next time you come in, along with your identity card.
Q: Where did the conversation most probably take place?

M: Do you know the date on which Norman’s parents are coming back?
W: My brother told me both he and Norman’s mother would spend the whole vacation in Venice since Norman is all right staying with his grandparents there.
Q: What can we learn from the conversation?