[originaltext]W: I have heard that your rates have gone up on all postal items.

W: I have heard that your rates have gone up on all postal items. Is that true?
M: Yes, unfortunately, it is. The rates never seem to go down, do they? Here is a copy of all our new rates.
Q: What are the two speakers talking about?

W: I was touched that our neighbor brought over a dish when we moved in.
M: Yes. Mr. Smith really goes out of her way for others.
Q: What can be inferred about Mr. Smith?