[originaltext]M: Ms. Lincoln, I’m your tenant, Joe. I can’t get connected onlin

M: Ms. Lincoln, I’m your tenant, Joe. I can’t get connected online today, so I called the service provider and they say they would need the account number written on the receipt. I’m calling to see if you can find it, so...
W: Oh, no problem. I will find it out and call the provider myself as soon as possible.
Q: Why does the man call the woman?

W: Ted, this is the reference letter Mr. Hunt asked me to pass to you. Are you looking for a new job?
M: No way. I want to find a new apartment and it seems that a reference letter from my employer is a must for me to apply.
Q: What can be learned about the man?