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[originaltext]M: Come in Sharon and take a seat. So, where shall we start? Shou
[originaltext]M: Come in Sharon and take a seat. So, where shall we start? Shou
游客
2024-03-02
42
管理
问题
M: Come in Sharon and take a seat. So, where shall we start? Should we begin with a look at last year?
W: Fine.
M: How do you feel about your work in your first full year in the company?
W: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and 1 don’t mind answering the phones and preparing invoices. Sometimes it’s a bit boring to type long price lists, but someone has to do it.
M: That’s true. Does anything make your job difficult?
W: The computer. To begin with, I was slow because I didn’t know the program, but now I get annoyed when the computer just stops working for no reason. I think the computers are too old for our software and we need some new machines.
M: Is there anything else you would like to change?
W: Let me see. I’d like the manager to issue credit notes without having to ask you first. You’re often away on business and sometimes customers ring up with a complaint. And if we can’t contact you, then we can’t deal with the complaint properly.
M: Yes, but some of our customers always find something wrong and try to get a credit note with every order. You can’t believe everything they say. What about your objectives for the future?
W: Well, I need to get to know the customers better and try to make fewer mistakes. But I think the most important thing is to broaden my product knowledge, so I can help when customers make enquiries.
M: Don’t worry, you’ll learn all that in time.
选项
A、She’d like to take more responsibility.
B、She’d like to pass the customer on to her boss.
C、She’d like to give the customers money back.
D、She’d like to use more advanced network systems.
答案
A
解析
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