首页
登录
职称英语
Not too long ago, a guest checking out of our Polynesian Village resort at W
Not too long ago, a guest checking out of our Polynesian Village resort at W
游客
2024-02-24
60
管理
问题
Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She tell the front-desk clerk she had had a wonderful【S1】______, but was heartbroken about losing several rolls of Kodacolor film she had not yet【S2】______. She was particularly upset over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she【S3】______treasured.
Now, please【S4】______that we have no written service【S5】______covering lost luau snapshots.【S6】______, the hostess at the front desk understood Disney’s philosophy of【S7】______our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest.
Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also【S8】______of the parade and fireworks in the theme park, taken by the front-desk【S9】______on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate【S10】______from any business establishment. Heroic service does not come from policy manuals. It comes from people who care--and from a culture that encourages and models that attitude.
A.abandon B.prospect C.vacation D.especially
E.standards F.developed G.understand H.fortunately
I.qualify J.access K.desperate L.hostess
M.service N.caring for O.photos [br] 【S7】
选项
答案
caring for
解析
caring for的意思是“关心”。这句话的意思是“幸亏那位前台女服务员理解迪斯尼满足顾客需要的服务哲学”。
转载请注明原文地址:https://tihaiku.com/zcyy/3478527.html
相关试题推荐
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
Theviewoveravalleyofatinyvillagewiththatched(草盖的)roofcottagesaro
随机试题
(1)Afast-foodrestaurantwithinabout500feetofaschoolmayleadtoatl
Whenandwheretobuildthenewfactory(notdecide)________sofar.hasn’tbeend
A.静脉麻醉 B.气管插管全麻 C.深度镇静 D.局麻 E.局部静脉麻醉
在起重工程中,做吊索的钢丝绳的安全系数一般情况下不小于()。A、8 B、3.5
关于基金管理人内部管理的监管,以下说法错误的是()。A.基金管理人应当从基金财产
期货公司应当在()提示客户可以通过中国期货业协会网站查询其从业人员资格公示信息
案情:高某(男)与钱某(女)在网上相识,后发展为网恋关系,其间,钱某知晓了高某一
A.髁突位于下颌窝中央,前、后、上间隙基本相等 B.颞肌后束和二腹肌前腹、下颌
(2011年真题)下列有关企业合并的说法中,符合企业所得税特殊性税务处理规定的是
一般来说,员工工作满意度调查需要经过()。A.确定工作满意度调查目的 B.设
最新回复
(
0
)