首页
登录
职称英语
Not too long ago, a guest checking out of our Polynesian Village resort at W
Not too long ago, a guest checking out of our Polynesian Village resort at W
游客
2024-02-24
47
管理
问题
Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She tell the front-desk clerk she had had a wonderful【S1】______, but was heartbroken about losing several rolls of Kodacolor film she had not yet【S2】______. She was particularly upset over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she【S3】______treasured.
Now, please【S4】______that we have no written service【S5】______covering lost luau snapshots.【S6】______, the hostess at the front desk understood Disney’s philosophy of【S7】______our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest.
Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also【S8】______of the parade and fireworks in the theme park, taken by the front-desk【S9】______on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate【S10】______from any business establishment. Heroic service does not come from policy manuals. It comes from people who care--and from a culture that encourages and models that attitude.
A.abandon B.prospect C.vacation D.especially
E.standards F.developed G.understand H.fortunately
I.qualify J.access K.desperate L.hostess
M.service N.caring for O.photos [br] 【S7】
选项
答案
caring for
解析
caring for的意思是“关心”。这句话的意思是“幸亏那位前台女服务员理解迪斯尼满足顾客需要的服务哲学”。
转载请注明原文地址:https://tihaiku.com/zcyy/3478527.html
相关试题推荐
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
[originaltext]Iamlivinginasmallvillageinthecountry.MywifeandI
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
Nottoolongago,aguestcheckingoutofourPolynesianVillageresortatW
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
[originaltext]Villagesindevelopingcountriesoftenlackmanythings.Book
Theviewoveravalleyofatinyvillagewiththatched(草盖的)roofcottagesaro
随机试题
TheEnvironmentalProtectionAgencyhassetlimitsfortheradiationpermit
Themanagersdiscussedtheplanthattheywouldliketoseebecarryingoutnext
Inthesecircumstances,itisthemanagerswhocome______best.A、offB、onC、rou
列宁对党内的同志说:“我们在夺取政权后就知道,不存在将资本主义制度具体改造成社会
下列疾病中脑脊液检查呈均匀血性的是A.动脉血栓性脑梗死 B.脑栓塞 C.脑肿
突发事件的处理的一般步骤,不包括A:亲临第一现场并得到一手资料 B:迅速成立突
设某铁路局2012年日均装车5626车,日均卸车6300车,日均接运重车7357
在政府采购竞争性谈判程序中,谈判结束后的工作主要有()。A.谈判小组应当以书面
共用题干 一般资料:求助者,女性,36岁,会计。案例介绍:求助者20岁来本市上
水利工程档案的保管期限分为( )。A.30年 B.10年 C.长期 D.永
最新回复
(
0
)