[originaltext]M: Hello, this is John Burns from the Top Company Ltd. I’m phonin

M: Hello, this is John Burns from the Top Company Ltd. I’m phoning to return Ms. Thompson’s call.
W: Oh, hello, Mr. Burns. This is Susan Thompson speaking. I’m glad you ring back so soon. There’s a serious problem, I’m afraid. You know that order for 500 cases of Top Whiskey we put recently?
M: Oh, yes. I saw to it myself. What’s the problem? Hasn’t it arrived?
W: Well, in a way, but it’s stuck at the customs. There’s something wrong with the declaration, it seems. Some kind of omission or error.
M: Oh, really? That’s strange. Do you know what it is?
W: Well, I only heard that some of the details were incomplete and the customs can’t let the consignment through.
M: Ms. Thompson, I’ll tell you what I’ll do. Our forwarding agents are handling this delivery and they’re generally very reliable. Er, let me just get on to them.
W: Yes, if you would. And can you let me know as soon as possible when I can have the Whiskey? Time’s rather short and our customers are waiting for the wine, you know.
M: Of course. I’ll see to it, Ms. Thompson, and if at all possible, you’ll get a call today.
W: Well, getting the delivery today would suit me better. Oh, one other thing, I’m out of the office after 12 o’clock. If you call me after this time, would you leave a message with our switchboard operator? I’ll tell her to expect your call.
M: Yes, I spoke to her before. I’ll get things moving as quickly as I can.
W: Right. Thanks. Goodbye then, Mr. Burns.
M: Goodbye. You’ll be hearing from us very soon.
Questions 23 to 25 are based on the conversation you have just heard.
23. What do we know from the woman’s complaint?
24. What does the man say about their forwarding agents?
25. What is the man asked to do at the end of the conversation?