首页
登录
职称英语
[originaltext]M: I’m never going to that coffee house again!W: Why? What happe
[originaltext]M: I’m never going to that coffee house again!W: Why? What happe
游客
2024-02-21
52
管理
问题
M: I’m never going to that coffee house again!
W: Why? What happened?
M: It’s the third time in a week that I’ve had lousy service. I don’t expect five-star treatment, but I do expect service industry employees to be at least civil.
W: What happened this time?
M: I walked in and went up to the counter to place my order. The woman working there was talking to her friend, another customer. I stood there, clearly needing to be waited on and she couldn’t have cared less.
W: You mean she didn’t even acknowledge you?
M: Are you kidding? She didn’t stop talking for one second. When she finally took a breath, I told her my order. She gave me a dirty look and finally turned around to get my coffee. She practically threw it at me!
W: Well, maybe she was having a bad day. At least you got your coffee.
M: I got a cup of coffee, but not the kind I ordered. When I realized it, I went back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order. She had the chutzpah to try to tell me that I had made a mistake in telling her my order. Not only did she not take responsibility for her mistake, she tried to tell me that it was my fault!
W: That’s really infuriating. What are you going to do?
M: One good thing about her talking with her friend for so long is that 1 got her name. I’ll be calling the manager to complain.
W: Aren’t you overreacting?
M: No, I’m not. She’s lucky I didn’t pour the coffee over her head!
Questions:
19. What was the waitress in the coffee shop doing when the man ordered his coffee?
20. What is the most infuriating thing according to the man?
21. What is the man going to do next?
选项
A、She gave him a dirty look and finally turned around to get his coffee.
B、She practically threw the coffee at him.
C、She gave him the wrong coffee.
D、She told him that he had made a mistake in telling her his order.
答案
D
解析
细节题.四个选项都是女服务员发出的动作,但是直到最后让他忍无可忍的是明明她给错了咖啡。却非说是I had made a mistake in telling her my order.(我点咖啡时自己说错了。)这种推卸责任的态度让男士难以接受,连他的朋友也说That’s really infuriating。所以,相比较而言,还是选项D的内容更加让男士恼火。所以本题答案为D。
转载请注明原文地址:https://tihaiku.com/zcyy/3469230.html
相关试题推荐
[originaltext]AbrahamLincolnwasborninalogcabininKentuckyonFebrua
[originaltext]Penurywaswhatpeoplecalledamysteryman.Wehadknownhim
[originaltext]Penurywaswhatpeoplecalledamysteryman.Wehadknownhim
[originaltext]MenandwomenintheUnitedStateswhowanttobecomedoctors
[originaltext]MenandwomenintheUnitedStateswhowanttobecomedoctors
[originaltext]FloridaInternationalUniversityhasopenedwhatitsaysist
[originaltext]M:Hello.W:Hello,welcometo"Advice"radioprogram.What’syou
[originaltext]M:Iamsorelieved,IjustfinishedthestoryIwasworkingonf
[originaltext]M:I’dliketospeaktoMr.Jones,please.W:Sorry,sir.ButMr.
[originaltext]M:I’dliketospeaktoMr.Jones,please.W:Sorry,sir.ButMr.
随机试题
Youwillheartwotelephoneconversations.Writedownonewordornumberinthe
Olderpeoplewhoholdtemporaryorpart-timejobsafterretirementenjoybet
在公路工程建筑安装工程费计算中,措施费包括( )A.冬季施工增加费 B.雨季
氨基酸脱下的氨基通常以哪种化合物的形式暂存和运输()。A.尿素 B.氨甲酰磷
施工单位在采用()时,应对作业人员进行相应的安全生产教育培训A.新技术 B.新
根据《营业性演出管理条例》,演出现场的安全保卫工作方案和灭火、应急疏散预案应当由
饭店提供的服务应当符合国家或行业标准,否则应当承担违约责任。( )
研末冲服,不入煎剂的药物是A.磁石 B.龙骨 C.牡蛎 D.琥珀
银行承兑汇票的承兑银行,应当按照票面金额向出票人收取()的手续费。A:千分之一
在进行施工进度控制时,必须树立和坚持的最基本的工程管理原则是( )。A.在确保工
最新回复
(
0
)